▷ [Only 24h Left] Service Management

3 weeks ago


Chennai, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Service Management

Experience Range: 6 – 8 Years

Location: Chennai/Bangalore

Must Have:

- Delegating and directing service tasks, Incidents and managing the ticket Lifecycle.- Strong Knowledge in Handling Major Incident Management- Strong Knowledge in deriving a root of issue and ability to coordinate with L3 resolver groups on any Major Incident.- Strong knowledge in Modules like Incident Management, Change Management, Problem Management and Escalation Management- Handling user escalations or concerns quickly and professionally to maintain good customer satisfaction.- Overseeing the incident management process and team members involved in resolving the incident- Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process- Owns the process and supporting documentation for the process from a strategic and tactical perspective- Approves all changes to the process and development of process improvement plans- Defines policies for the organization regarding the process and Ensures that the process is fit for purpose

Good-to-Have:

- Should have great analytical skills and the ability to take ownership.- Should have in-depth knowledge in data analysis- Should have knowledge in performing presentations- Should have knowledge in data analysis tools, Service Now reporting

Role descriptions / Expectations from the Role :

- Actively involve in incident management process regularly following the defined process.- Chair the Change management as per process defined and continuously improvise based on the feedback.- Proactively follow up the reported problem as per reported Problem tickets.- Initiate, manage and engage required stake holders for all reported Major incidents.- Generate reports as needed

Interested candidates pls share your cv to mailid: with subject " Service Management" for further Discussion

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