▷ [Only 24h Left] Service Management
3 weeks ago
What we are looking for
Role: Service Management
Experience Range: 6 – 8 Years
Location: Chennai/Bangalore
Must Have:
- Delegating and directing service tasks, Incidents and managing the ticket Lifecycle.- Strong Knowledge in Handling Major Incident Management- Strong Knowledge in deriving a root of issue and ability to coordinate with L3 resolver groups on any Major Incident.- Strong knowledge in Modules like Incident Management, Change Management, Problem Management and Escalation Management- Handling user escalations or concerns quickly and professionally to maintain good customer satisfaction.- Overseeing the incident management process and team members involved in resolving the incident- Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the process- Owns the process and supporting documentation for the process from a strategic and tactical perspective- Approves all changes to the process and development of process improvement plans- Defines policies for the organization regarding the process and Ensures that the process is fit for purpose
Good-to-Have:
- Should have great analytical skills and the ability to take ownership.- Should have in-depth knowledge in data analysis- Should have knowledge in performing presentations- Should have knowledge in data analysis tools, Service Now reporting
Role descriptions / Expectations from the Role :
- Actively involve in incident management process regularly following the defined process.- Chair the Change management as per process defined and continuously improvise based on the feedback.- Proactively follow up the reported problem as per reported Problem tickets.- Initiate, manage and engage required stake holders for all reported Major incidents.- Generate reports as needed
Interested candidates pls share your cv to mailid: with subject " Service Management" for further Discussion
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