Business Development Manager for AI Contact Centre
3 weeks ago
Job Description:
The Business Development Manager for AI Contact Centre is responsible for driving
growth and revenue generation through the promotion and adoption of AI-powered
solutions within the contact center industry. This role involves identifying prospective
clients, understanding their needs, and proposing tailored AI contact center solutions to
meet those needs. The Business Development Manager will work closely with the sales,
marketing, and product development teams to execute strategic initiatives and achieve
business objectives.
Key Responsibilities:
Market Analysis: Conduct thorough market research to identify trends, opportunities,
and challenges within the contact center industry. Stay abreast of advancements in AI
technology and competitive landscape.
Client Acquisition : Identify and engage with potential clients, including contact center
operators, BPO firms, and enterprises across various industries. Build and maintain a
robust pipeline of leads through networking, cold calling, and attending industry events.
Solution Selling: Understand client requirements and pain points related to contact
center operations. Present AI-powered solutions that address these needs effectively,
emphasizing benefits such as cost savings, efficiency improvements, and enhanced
customer experiences.
Relationship Management: Cultivate strong relationships with clients, demonstrating
expertise in AI technologies and understanding of their business objectives. Act as a
trusted advisor, providing guidance on optimizing contact center performance through AI
solutions.
Collaborative Approach: Collaborate with cross-functional teams including sales,
marketing, and product development to develop compelling value propositions,
marketing materials, and sales strategies. Provide feedback from clients to inform
product enhancements and roadmap.
Contract Negotiation & Revenue Generation: Secure profitable deals that meet or
exceed sales targets. Negotiate contracts skillfully, ensuring mutually beneficial
agreements while expanding the company's client base.
Sales Reporting and Forecasting: Maintain accurate records of sales activities, client
interactions, and revenue forecasts using CRM software. Generate regular reports to
track progress against targets and identify areas for improvement.
Industry Thought Leadership: Establish yourself as a thought leader in the AI contact
center space through participation in industry conferences, webinars, and publications. Share insights and best practices to enhance the company's reputation and visibility.
Competencies & Expectations:
Strategic Acumen: Demonstrate a grasp of market dynamics, competitor
landscape, and the ability to translate trends into actionable sales strategies.
Technical Aptitude: Possess strong foundational knowledge of AI concepts
(NLP, ML, RPA) and how they specifically enhance contact center operations.
Consultative Selling: Master the art of needs analysis and solution matching to
drive value-based client conversations rather than product-focused pitches.
Data-Driven Approach: Excel in utilizing CRM data, sales reports, and
forecasting to make informed decisions and optimize sales processes.
Relationship Builder: Build genuine rapport with stakeholders at all levels,
establishing trust through exceptional communication and follow-through.
Measurable Metrics:
Lead Generation: Number of qualified leads generated per quarter/year.
Qualified Meetings: Number of Qualified meetings set in a month.
Conversion Rate: Percentage of leads converted into paying clients.
Revenue Growth: Increase in sales revenue across a defined timeframe.
Client Retention: Percentage of clients retained year over year.
Thought Leadership Impact: Track speaking engagements, publications, social
media reach.
Qualifications:
Bachelor’s degree in business, Marketing, or related field. MBA preferred.
3+ years of proven sales success, ideally in technology or contact center
domains.
Excellent presentation skills and the ability to tailor communication to both
technical and non-technical audiences.
Proficiency in CRM software and Microsoft Office Suite.
Willingness to travel as needed to meet with clients and attend industry events.
Skills: Exceptional interpersonal and communication abilities. Strategic thinking
with a focus on results.
Characteristics: Adaptive, with a capacity to thrive in dynamic environments.
Commitment to continuous learning and improvement in the AI and contact
center domains.
Expectations
1. Establish the company as a thought leader in AI contact center solutions.
2. Lead and mentor a team towards achieving shared and individual goals.
3. Demonstrate ethical leadership and foster a culture of innovation and
accountability.
-
Contact Centre Improvement Lead
3 days ago
india CRA GROUP LIMITED Full timeJob Description 2 Months contract with a Local AuthorityJob Summary: · Ideally looking for someone with a contact centre background that can support the managers with day-to-day operations and support with the improvement programme we have underway.· Need someone who can oversee the day to day and embed IT change with the...
-
Leuwint Technologies
4 weeks ago
india Leuwint Technologies Full timeJob Description : We are seeking a Contact Centre Support Specialist with extensive experience in IT, particularly focusing on Contact Centre applications within the banking/financial services sector. The ideal candidate will have a strong background in Avaya Contact Centre solutions and possess in-depth knowledge of 3-tier architecture applications. -...
-
Business Development Executive
4 days ago
india Euryka AI Full timeCompany Description Euryka AI is an innovative unified AI platform tailored for creative professionals. As a strategic creative partner, our platform understands brands, projects, and clients to deliver precise and contextually relevant outputs. At Euryka AI, we are dedicated to transforming the efficiency of creative processes in the increasingly fragmented...
-
Business Development Executive
6 days ago
India Euryka AI Full timeCompany DescriptionEuryka AI is an innovative unified AI platform tailored for creative professionals. As a strategic creative partner, our platform understands brands, projects, and clients to deliver precise and contextually relevant outputs. At Euryka AI, we are dedicated to transforming the efficiency of creative processes in the increasingly fragmented...
-
Business Development Executive
5 days ago
India Euryka AI Full timeCompany Description Euryka AI is an innovative unified AI platform tailored for creative professionals. As a strategic creative partner, our platform understands brands, projects, and clients to deliver precise and contextually relevant outputs. At Euryka AI, we are dedicated to transforming the efficiency of creative processes in the increasingly fragmented...
-
Contact Centre Car Sales Executive
1 day ago
india Veritas Careers Full timeJob Description Veritas Careers are recruiting for an Established and Highly successful National Automotive Retailer who have a requirement for a Contact Centre Car Sales Executive to join their busy operation in Hinckley.Requirements Ideally, you will have experience of working in a franchise dealership as a sales executive or have worked in a fast paced...
-
Contact Centre Car Sales Executive
8 hours ago
india Veritas Careers Full timeJob Description Veritas Careers are recruiting for an Established and Highly successful National Automotive Retailer who have a requirement for a Contact Centre Car Sales Executive to join their busy operation in Hinckley.Requirements Ideally, you will have experience of working in a franchise dealership as a sales executive or have worked in a fast paced...
-
AI Engineer
1 month ago
India Flavor AI Full timeCompany Description Flavor AI is building a creative analytics AI assistant that helps gather deep insights into the effectiveness of creative decisions across marketing campaigns and channels. Ideal for growth and creative marketing teams working to optimize creatives at speed and scale. Our co-founding team brings rich AI, data and ad-tech experiences...
-
AI Engineer
1 month ago
India Flavor AI Full timeCompany DescriptionFlavor AI is building a creative analytics AI assistant that helps gather deep insights into the effectiveness of creative decisions across marketing campaigns and channels. Ideal for growth and creative marketing teams working to optimize creatives at speed and scale.Our co-founding team brings rich AI, data and ad-tech experiences from...
-
AI Palette
1 month ago
india AI Palette Full timeAbout the job : About Us : We are Ai Palette : We think the world would be a nicer place to be if Food Companies could create products that the consumers really want. So we are making it happen. We want to be the most preferred Food AI company in the world. We're making it possible by building an AI-powered SaaS platform based on our founders' experience...
-
QX Lab AI
1 day ago
india QXLab AI Full timeJob Role : Python Developer Company : QX Lab AI Location: Remote Opportunity Experience : 4-5 years in Python Development About Us : QX Lab AI is a leading innovator in artificial intelligence and machine learning solutions, dedicated to revolutionizing industries through cutting-edge technology. We are committed to fostering a collaborative and dynamic work...
-
Generative AI Developer Intern
7 days ago
India Tecnod8.ai Full timeWe are looking for an Generative AI Developer InternCompensation:Starting stipend for this position is Rs 5,000 will grow as the intern gets trained more and more.Our aim is to onboard the intern on our founding team eventually. Location: Remote, for 6 months.Additional Perks-i. PPO and a chance to work in the founding team of Tecnod8ii. ...
-
Generative AI Developer Intern
7 days ago
india Tecnod8.ai Full timeWe are looking for an Generative AI Developer Intern Compensation: Starting stipend for this position is Rs 5,000 will grow as the intern gets trained more and more. Our aim is to onboard the intern on our founding team eventually. Location: Remote, for 6 months. Additional Perks- i. PPO and a chance to work in the founding team of Tecnod8...
-
Program Manager I
4 weeks ago
india Amazon Development Centre (India) Private Limited - P99 Full timeWant to join the Earth’s most customer centric company? Do you like to dive deep to understand problems? Are you someone who likes to challenge Status Quo? Do you strive to excel at goals assigned to you? If yes, we have opportunities for you. Global Operations – Artificial Intelligence (GO-AI) at Amazon is looking to hire candidates who can excel in a...
-
Sales Development Representative
1 month ago
India Dreamwave AI Full timeCompany Description Dreamwave AI is an AI research lab focused on augmenting human creativity with next-gen creative tools powered by AI. Our mission is to revolutionize the way businesses and individuals create and innovate by leveraging the latest advancements in artificial intelligence. Role Description This is a full-time remote role for a Sales...
-
Sales Development Representative
1 month ago
India Dreamwave AI Full timeCompany Description Dreamwave AI is an AI research lab focused on augmenting human creativity with next-gen creative tools powered by AI. Our mission is to revolutionize the way businesses and individuals create and innovate by leveraging the latest advancements in artificial intelligence. Role Description This is a full-time remote role for a Sales...
-
india Amazon Development Centre (India) Private Limited Full timeThe GO-AI capacity planning team is looking for a curious, resourceful, and experienced Capacity Planning Analyst to join our team of Product Managers, Program Managers and analysts. Our mission is to ensure our customers have the right support at the right time to confidently and effectively grow their business through Amazon.Key job...
-
Business Development Manager
2 weeks ago
India visitant_ai Full timeCompany Description visitant_ai is a business solutions provider specializing in AI and data science techniques. We offer training in Python, data analytics, data science, AI, and other courses, as well as corporate training services. Role Description This is a full-time remote role for a Business Development Manager. The Business Development Manager will be...
-
Business Development Manager
2 weeks ago
india visitant_ai Full timeCompany Descriptionvisitant_ai is a business solutions provider specializing in AI and data science techniques. We offer training in Python, data analytics, data science, AI, and other courses, as well as corporate training services.Role DescriptionThis is a full-time remote role for a Business Development Manager. The Business Development Manager will be...
-
Business Development Manager
2 weeks ago
India visitant_ai Full timeCompany Description visitant_ai is a business solutions provider specializing in AI and data science techniques. We offer training in Python, data analytics, data science, AI, and other courses, as well as corporate training services.Role Description This is a full-time remote role for a Business Development Manager. The Business Development Manager will be...