Manager- Contract Management

3 weeks ago

Gurugram, India NTT DATA, Inc. Full time

NTT DATA looking for a strategic and results-driven Manager Contract Management to lead the end-to-end lifecycle management of customer contracts, ensuring accuracy, compliance, and timely execution.

Location: Gurgaon

Shift: Must be open for 24*7 shift

Experience: Minimum 8 to 10 years in Order to Cash process of which 3 to 5 in a Management/ Supervisory role. Prior experience in Contract set-up role is a must. Proficiency in ERP systems and Excel required

Roles & Responsibilities:

  • Oversee end-to-end contract lifecycle (review, execution, amendment, renewal, and closure)
  • Serve as a strategic partner to Sales, Legal, Finance, and IT to improve order-to-cash processes.
  • Oversee daily operations to ensure timely and accurate processing of contracts set up across geographies and business units.
  • Monitor and drive performance metrics and ensure adherence to SLAs and KPIs.
  • Lead continuous improvement initiatives to streamline processes, reduce cost, and enhance customer experience.
  • Drive ERP optimization and automation for order management workflows.
  • Ensure compliance with internal controls & audit requirements.
  • Manage workforce planning, hiring, performance reviews, and career development for the contract management team.

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