Email Security Enginner
2 days ago
Work Location : Cessna Business Park, Bangalore
What You’ll Do
This is a highly technical role intended to help our customers with a myriad of their adoption challenges as a specialist within the Cisco Security architecture, starting with Email Security and expanding to include other security products such as Secure Endpoint, SecureX, ISE, Umbrella, Next Gen-Firewall, SNA, XDR concepts, etc. The role will include the following scope:
- Deliver Health Check sessions, review customer installations and configurations, share best practices, introduce new features, and help customers get the most out of their investment.
- Conduct Accelerator sessions (one-to-one), webinars, and Ask-the-Expert sessions (one-to-many) for a diverse set of customers, tailoring deliverables to produce quantifiable business outcomes with scope and on-time engagement.
- Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team.
- Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery.
- Inspire customers to make tactical and strategic deployment decisions and track long-term business outcomes.
- Automate Health Check use cases with Python.
- Accelerate lifecycle stage movement to drive renewals.
Who You Are
- Customer Obsessed : Inherently understands customer needs and provides the best CX onboarding and contract lifecycle experience to enhance customer value.
- Technical Guide : Possesses enough technical knowledge to understand and connect customer business outcomes to offer functionality that accelerates customer value.
- Cross-Team Collaborator : Works across internal and external teams of all levels to proactively support the customer, reducing the time it takes for the customer to start engaging with and receiving value from their service.
- Remote/Virtual Environment Proficiency : Ability to operate and interact with customers in a remote/virtual environment.
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