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Offline Operations Lead

2 months ago

Bengaluru, India Curefoods (EatFit) Full time

Company Description

Curefoods (EatFit), a leading food brand incubator and cloud kitchen operator, is dedicated to making honest and nutritious food that customers love. By democratizing access to good food in a sustainable manner, we aim to improve happiness and health. Our portfolio includes popular brands like EatFit, CakeZone, Sharief Bhai, Nomad Pizza, Frozen Bottle, Olio, Rolls on Wheels, Great Indian Khichdi, Home Plate, Juno's Pizza, and Ovenfresh.


Role Description

Offline Operations Head is a pivotal role that requires a strategic thinker, a hands-on leader who

has core understanding of offline operations design and experience in setting up offline

restaurants for QSR chains previously

The candidate should have a deep understanding of front of house and walking customer

engagement and be a dedicated advocate for delivering an exceptional dining experience.


Job Description


Pre-Opening Phase:

Develop comprehensive pre-opening plans, including staffing, training, and operational

processes.

Ensure that the restaurant layout, decor, and ambiance align with the intended guest

experience.


Training:

Develop and implement training programs to familiarize new hires with the restaurant's culture,

menu offerings, service standards, and safety procedures.

Ensure that all staff members are trained to provide exceptional customer service and uphold

the restaurant's image.


Operational Excellence:

Establish and enforce standard operating procedures (SOPs) for various restaurant functions,

including guest services, food preparation, kitchen operations, and cleanliness.

Monitor and analyse key performance metrics to identify operational strengths and areas for

improvement.


Menu Implementation and Quality Assurance :

Collaborate with the culinary team to ensure smooth menu implementation and presentation

consistency.

Conduct regular quality assurance checks to ensure that food and beverage offerings meet the

restaurant's standards and guest expectations.


Guest Experience:

Create an environment that prioritizes an exceptional dining experience, ensuring that every

guest visit reflects the restaurant's values and fosters customer loyalty.

Respond to guest feedback and concerns promptly and effectively.


Compliance and Safety:

Ensure compliance with all relevant health, safety, and sanitation regulations.

Implement and monitor food safety protocols to maintain a hygienic and safe dining

environment.


Communication and Collaboration:

Foster open communication and collaboration with various departments, including marketing,

HR, finance, and procurement, to ensure seamless restaurant operations.