BSS Operation Lead Expert

3 weeks ago

Bengaluru, Karnataka, India RAKUTEN SYMPHONY INDIA PRIVATE LIMITED Full time
BSS Operations Lead Job Description

Rakuten Symphony India Private Limited is seeking a highly skilled BSS Operations Lead to join our team. As a BSS Operations Lead, you will be responsible for leading the BSS operations team and providing operational support for product like Service Order Manager (SOM), Provisioning Gateway (ProvGW), Charging system (CCS) etc.

Key Responsibilities:

  1. Operations lead experience in telecom BSS space, both provisioning and charging domains.
  2. Engage with Operations team to understand their requirement and technical needs and service them with best possible solutions by discussing with Engineering team.
  3. Manage & handle operational issue promptly and involve Engineering team and vendors as and when needed.
  4. Hands-on experience in BSS Operation and designing roles and having understanding for BSS components like CRM, Mediation, OCS, Rating, Collection, Orchestration, Provisioning/Activation for mobile Post-paid and prepaid services etc.
  5. Strong understanding of E2E journey & Process across Fulfilment, Assurance, Inventory management & Product catalogue.
  6. Excellent working experience on product catalogue, prepaid recharges, wallet management and voucher management
  7. Understanding of 4G/5G Core network elements and its integration with BSS components.
  8. Understanding for BSS cloud-based architecture would be added advantage.
  9. Hands-on experience in LTE/5G technology, protocols, PCAP traces etc.

Requirements:

  • In-depth knowledge across BSS/OSS systems from lead generation to order creation, order orchestration, product catalogue, inventory management, order fulfilment, SIM management, OTA, DMC, USSD G/w, activation and Charging, Mediation, mobile number portability, and knowledge of network elements like HLR, HSS, UDR, SMSC, Entitlement Server, SMDP+.
  • Experience providing operational support for product like Service Order Manager (SOM), Provisioning Gateway (ProvGW), Charging system (CCS) etc.
  • Knowledge of System integration lifecycle for a full stack BSS/OSS implementation and having experience of delivering minimum two BSS transformation project for Global telecom operators providing GSM/CDMA, 4G/5G, Broadband services.
  • Excellent knowledge of SQL queries and Linux is a must.
  • Essential ability to connect to systems and services deployed in cloud environment on Kubernetes or on virtual machines and perform diagnostics.
  • Excellent knowledge of 3GPP & IETF charging principles for online/offline charging
  • Strong knowledge of 3GPP charging interfaces of 4G/ 5G e.g Sy, Gy , Ro, Nchf
  • Strong knowledge of mobile and fixed-wireless products charging and billing.
  • Strong understanding of E2E journey & Process across Fulfilment, Assurance, Inventory management & Product catalogue.
  • Knowledge on provisioning/onboarding use cases for LTE/5G data usage, Calling, eSIM/pSIM, FWA devices, Mobility devices.
  • Troubleshooting experience for different network related integrations over Telecom domain like Load Balancer, Firewall, etc.
  • Hands on test experience of Billing, Charging, Order Orchestration & Catalogue.
  • Hands-on experience in Linux, SOAP, DB, API testing. Experienced in CRM, Mediation, Charging, Billing, Mediation, Unix, SQL, SOAP UI, Agile, JIRA, Postman
  • Most of the experience should be in telecom domain/projects.
  • Basic knowledge of XMLS/web services using soap UI is an added advantage.
  • Basic knowledge/experience of working in Agile and Waterfall methodologies.
  • Strategic Thinking Skills, Analytical Skills, Well-developed Communication Skills
  • Leadership Skills - ability to work with and lead a team of operations engineers, including coaching/mentoring/monitoring and delegation.

Good to Have Skills:

  • Knowledge on RADCOM, JMS, Kafka, other integration technologies.
  • Knowledge on Database technologies like MySQL, Mongo, PostgreSQL.
  • Knowledge on no-sql databases like Yugabyte.
  • Knowledge on Cloud native architecture and concepts Docker, Containerization and have done cloud native solution deployment.
  • Experience with CHF, HLR, HSS, UDR would be an added advantage.

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