Regional Manager- Agency Training

4 weeks ago

lucknow, India Ontrack HR Services Pvt LTD Full time
 
KEY RESPONSIBILITIES:

 

Business Support
  • Ownership of all L & D supported business parameters such as 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, etc.
 
Administrative:
  • Planning, scheduling, and executing all regular training programs for agents and employees
  • Proactive planning for any special training programs, interventions and management development programs.
  • Coordinating with the General Offices’ and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers - Training
  • Ensuring time and duration adherence; internal and regulatory compliances
  • Involvement in the joint virtual TCPM sessions conducted by the shared MLD for a cluster
  • Assisting the OHs and Shared MLDs to calendarize all training sessions and coordinate batch start dates between offices in a cluster
  • Assisting OHs and Shared MLDs to drive business performance, attendance and digital adoption in the Region

 

Team development:

  • Sourcing, interviewing and short-listing candidates for final interviews by the Zone Head L&D
  • Retention of the Managers - Training. Proactively managing talent pool.
  • Development of the Training Managers facilitation skills and virtual delivery skills
  • Development of Managers – Training and Floater Trainers; regular performance reviews and feedback for continuous improvements in knowledge and skills
  • Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
  • Traction of the KRAs, Incentives and R&R for the  L&D Managers 
  • Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.

Quality Assurance:

  • Ensuring adherence to curricula, contents and sessions plan by the trainers.
  • While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides. 
  • Ensuring that each program achieves the business objectives it was targeting to achieve.
  • Assisting the home office team in training needs identification of various constituents of agency.
  • Assisting the home office team in carrying out the measurement of training effectiveness.
  • Review with the audit team the efficacy of training in SMART Classrooms

Master Trainer:

·         Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiatives

 

MEASURE OF SUCCESS:

 

Ø  Achieving 9by90, Proactivity, Product Diversification, Pass%, New ADM Recruitment & MFYP Standards, targets for the region

Ø  Ensuring adherence to the training process for new agent launch and existing agents productivity

Ø  Standardized training schedule & delivery for the region

Ø  Retention and development of Managers L&D.

Ø  Alignment of training with region business objectives

Ø  Compliance

 
DESIRED QUALIFICATIONS AND EXPERIENCE
  • Graduate in any discipline
  • At least 5 - 6 years in sales and 4 - 5 years in conducting sales training
  • At least 12 months experience as Sales Development Manager.

Competence in knowledge about products, processes etc. and training skills

 
KNOWLEDGE / SKILLS / ABILITIES
  • Learning ability
  • Logical thinking
  • Must be able to influence & motivate peers, supervisors & subordinates 
  • Should be self-motivated, self-starter
 

Benefits NIL

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