Cx Process Automation Specialist
4 days ago
Job Summary:
We are seeking a highly motivated and detail-oriented individual to join our Customer
Experience team as a Reporting and Process Automation Specialist. The successful candidate
will be responsible for generating insightful reports, analyzing data, and automating processes
to enhance our customer experience efforts. This role requires a combination of analytical skills,
technical expertise, and a deep understanding of customer-centric processes.
Responsibilities:
● Identify manual and repetitive processes within the customer experience department.
● Proactively manage all the existing tools and softwares used in the department while
looking for constant improvements.
● Work on requirements from the internal teams for process automations.
● Coordinate and provide requirements to the inhouse tech team for CX module
development and improvements.
● Design and implement automated workflows to streamline operations and improve
efficiency.
● Integrate automation tools and technologies to enhance process automation capabilities.
● Collaborate with Tech, Support team and various other teams to implement automation
solutions and integrate systems.
● Develop and maintain comprehensive reports and dashboards to track key customer
experience metrics.
● Analyze data to identify trends, patterns, and opportunities for improvement.
● Provide actionable insights to stakeholders based on data analysis.
● Ensure data accuracy, consistency, and integrity across customer experience reporting
systems and databases.
● Partner with cross-functional teams, including Customer Support, Marketing, and Tech
to gather requirements and define reporting needs.
● Communicate effectively with stakeholders to understand business requirements and
deliver solutions accordingly.
● Stay abreast of industry best practices, emerging trends, and technologies related to
customer experience reporting and process automation.
● Proactively identify opportunities for process improvement and innovation within the
customer experience department.
● Drive initiatives to enhance operational efficiency and deliver exceptional customer
experiences.
Qualifications:
● Bachelors degree in Data Administration, Information Systems, Computer Science, or
related field.
● Experience with process automation platforms and tools, such as CRM, Ticket
Management System, Cloud Calling, Zapier etc.
● Proven experience in data analysis, reporting, and process automation, preferably in a
customer experience or related role.
● Strong analytical and problem-solving skills with a keen attention to detail.
● Excellent communication and interpersonal skills, with the ability to collaborate
effectively with cross-functional teams.
● Demonstrated ability to manage multiple projects simultaneously and prioritize tasks in a
fast-paced environment.
● Knowledge of customer experience principles, methodologies, and best practices is a
plus.
Employment Type: Full-time
The Customer Experience Reporting and Process Automation Specialist will play a critical role
in driving data-driven insights and process efficiencies to enhance our overall customer
experience. If you are passionate about leveraging data and automation to deliver exceptional
customer experiences, we encourage you to apply.
Website: | |
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