Automation Specialist

5 months ago

Bengaluru, India PhonePe Full time

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

JOB DESCRIPTION

Role: Automation Specialist, CX

Location: Bengaluru

Reporting to: Senior Manager, CX Automation

About Phonepe :

PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfer to individuals and merchants, recharges and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, Corona Care, a dedicated insurance product for the COVID-19 pandemic among others.

About Customer Experience Function :

At PhonePe, the customer experience team takes full ownership of customers’ problems and strives to provide quick and meaningful resolution. They are the ones bettering our product everyday with real-time insights and customer feedback.

Function Summary: (Inputs from Business leaders)

Cx strategy acts as the strategic arm of Customer experience function and aspires to leverage design thinking, technology and customer insights to improve end to end customer experience. Through collaborative efforts of Product Operations, Design, Automation, Content & Business intelligence functions, Cx Strat builds out customer experience journeys for scale and serves as a source of actionable insights for product & category managers. As PhonePe expands into new business verticals, Cx Strategy continues to innovate, build support frameworks and enhance effectiveness of CS operations in a bid to create exceptional customer experiences.

Job Objective: (How does the role impact the overall business? Provide a brief within 3-4 sentences)

The goal for the automation function - encapsulated in a single statement - is to ensure minimal manual interventions while having customer satisfaction as the primary safeguard.

The automation role is at the cusp of business, product, and engineering, we collaborate with an extensive list of stakeholders and own several long term strategic initiatives with the intent to allow people to move onto higher-value tasks and bring efficiencies to the pod. 

Role Expectations:(KPIs/KRAs of the role)

The responsibilities for an Automation specialist will be to own final delivery; ensure successful execution of sprints by shouldering critical engineering responsibilities.

North Star goal is Automation percentage.

Other salient KPIs (in no particular order)

● CSAT

● Contact to transaction Ratio

● Average Interaction per manual ticket

Experience, Skills, Qualifications:

EXPERIENCE and QUALIFICATION

● Graduate from a top tier institute (BE/BTech, BCA/MCA)

● Upto 3 years experience in CX and/or Automation roles

SKILLS

● Customer centricity – Preempt ‘support pain points’ to drive customer experience

● Risk Mitigation - Should apply the previous experience/learnings to think multiple steps ahead and help plan for known knowns

● Collaboration – Ability to work with direct stakeholders with a bias for impact

● Ownership – Take 100% ownership of sprint timeline and quality

● Attention to detail – Adept at identifying gaps in process, flows etc, and guide specialist-1s to deliver accurate and effective process flows

● Effective Communication (Verbal and Written) – Adept at communicating across levels and stakeholders. Ability to build narratives for case studies, achievements etc.

● Prioritization and Focus on execution - Ability to prioritize actionable with guidance from AM and ensure adherence to sprint timelines

● Process Oriented - Ensure compliance with the process and looking for continuous improvement of the same

● Effective documentation and Communication (Verbal and Written) – Adept at documenting analysis, discussions, requirements, recommendations etc and communicating across levels and stakeholders. Ability to build narratives for case studies, achievements etc.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment  Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

  • Automation Specialist

    1 week ago

    Bengaluru, Karnataka, India Beckhoff Automation Pvt. Ltd. Full time

    Job SummaryWe are seeking a highly skilled Automation Specialist to join our team at Beckhoff Automation Pvt. Ltd. The ideal candidate will have a strong background in software development and automation technologies, with experience in programming languages such as IEC 61131-3, C#, C++, and Python.ResponsibilitiesDevelop machine programs according to...

  • Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Beckhoff Automation Pvt. Ltd. Full time

    Job SummaryWe are seeking a highly skilled Automation Specialist to join our team at Beckhoff Automation Pvt. Ltd. The ideal candidate will have a strong background in software development, with expertise in IEC 61131-3 programming languages, including object-oriented extensions, C#, C++, Python, and Objective C.ResponsibilitiesDevelop machine programs...

  • Automation Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Beckhoff Automation Pvt. Ltd. Full time

    About the RoleWe are seeking a highly skilled Automation Specialist to join our team at Beckhoff Automation Pvt. Ltd.ResponsibilitiesDesign and develop machine programs according to customer specifications, utilizing IEC 61131-3 programming languages and other relevant technologies.Provide standard and custom training to support Beckhoff products and...

  • Automation Systems Specialist

    1 week ago

    Bengaluru, Karnataka, India yadev instruments & Automation Pvt Ltd Full time

    At Yadev instruments & Automation Pvt Ltd, we seek a skilled Automation Systems Specialist to lead our automation efforts.Key Responsibilities:Design and implement automation systems using PLC and CADD design principles.Collaborate with teams to implement knowledge transfer and communication processes.Develop and maintain test processes and tools for...

  • Automation and Industrial IoT Specialist

    4 weeks ago

    Bengaluru, Karnataka, India Omron Industrial Automation India Full time

    {"Job Title": "Automation and Industrial IoT Specialist", "Job Responsibilities": {"Develop Automation and IIoT Solutions": "Assist the application team in preparing feasibility and evaluation reports for required solutions. Develop function blocks for Automation and IIoT solutions as per requirements. Explore and innovate the usage of Automation and IIoT...

  • Workforce Automation Specialist

    4 weeks ago

    Bengaluru, Karnataka, India ATS Automation Full time

    Job OpportunityATS Automation is seeking a skilled Technical Support Analyst to join our team. As a key member of our support team, you will be responsible for troubleshooting and resolving incidents related to our automation solutions.Key ResponsibilitiesEvaluate and understand customer incidents and requests, working closely with internal stakeholders to...

  • Automation Specialist

    4 days ago

    Bengaluru, Karnataka, India Beckhoff Automation Pvt. Ltd. Full time

    Job SummaryAt Beckhoff Automation Pvt. Ltd., we are seeking a skilled Automation Specialist to develop machine programs according to customer specifications.ResponsibilitiesDevelop machine programs using IEC 61131-3 programming languages.Offer standard and custom training to support Beckhoff products and projects.Document and record all project...

  • Quality Assurance Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    Job Title: Quality Assurance SpecialistJob Summary: We are seeking a skilled Quality Assurance Specialist to join our team at Scrut Automation. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our software products through manual testing.Key Responsibilities:Execute manual testing activities to identify...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NR Consulting - India Full time

    Job Title: Automation SpecialistAt NR Consulting - India, we're seeking a skilled Automation Specialist to join our team. As an Automation Specialist, you will be responsible for designing, developing, and maintaining automated test scripts using Cypress and Jest.Responsibilities:- Develop automated test scripts for APIs and UI components- Ensure timely...

  • Application Security Specialist

    7 days ago

    Bengaluru, Karnataka, India Scrut Automation Full time

    About the Role We are seeking a highly skilled Application Security Specialist to join our team at Scrut Automation. The ideal candidate will have a background in application security, with experience in vulnerability assessment and penetration testing.Responsibilities As an Application Security Specialist, you will be responsible for conducting...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Sloka IT Solutions Full time

    Job Title: Automation SpecialistAbout the Role:At Sloka IT Solutions, we are looking for an experienced Automation Specialist to join our team. As an Automation Specialist, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the quality of our software products.Key Responsibilities:• Design and develop...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NR Consulting - India Full time

    Job Title: Automation SpecialistAt NR Consulting - India, we are seeking an experienced Automation Specialist to join our team. The ideal candidate will have a strong background in Python and automation tools such as Selenium and PyAutoGUI.Key Responsibilities:Design and develop automated test scripts using Python and SeleniumImplement automation solutions...

  • Endpoint Support Specialist

    3 weeks ago

    Bengaluru, Karnataka, India ATS Automation Full time

    Job SummaryAs an Endpoint Support Specialist at ATS Automation, you will be responsible for delivering high-quality support to our end-users, ensuring that they have a seamless experience with our technology infrastructure. Your primary focus will be on troubleshooting and resolving technical issues related to endpoints, including hardware and software...

  • Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India NR Consulting - India Full time

    Job Title: Automation SpecialistAbout the Role:We are seeking an experienced Automation Specialist to join our team at NR Consulting - India. As an Automation Specialist, you will be responsible for designing, developing, and executing automated test scripts using Java, Selenium, and Rest Assured for API testing.Key Responsibilities:• Develop and maintain...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India NR Consulting - India Full time

    Automation Specialist Job DescriptionWe are seeking an accomplished Automation Specialist to join our team at NR Consulting - India. As an Automation Specialist, you will play a crucial role in designing and implementing automated test frameworks using tools like Cucumber. Your primary responsibilities will include developing, maintaining, and executing...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Pentagon Space Full time

    Pentagon Space Job Description:Job Title: Automation SpecialistDescription: As an Automation Specialist at Pentagon Space, you will analyze business processes, design and develop integration and automation solutions, and support testing activities.Responsibilities:Analyze and document business processes.Design and develop automation solutions.Support testing...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Sirma Business Consulting India Private Limited Full time

    We are seeking a motivated Automation Specialist to join our dynamic IT team in Bangalore. The ideal candidate will have a foundational understanding of automation frameworks and tools, bringing 12 years of experience in the IT industry. As an Automation Specialist, you will play a critical role in enhancing our software development lifecycle through...

  • Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Virtusa Full time

    Automation SDET RoleAt Virtusa, we are seeking a skilled Automation Specialist to join our team. As an Automation Specialist, you will be responsible for designing, developing, and maintaining automated test scripts using Selenium, Cucumber, and Rest Assured. Your expertise in functional testing, API testing, and database knowledge will be valuable assets to...

  • Automation Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Clear Ventures Full time

    About This RoleWe are seeking a highly skilled Automation Specialist to join our team at Clear Ventures. As an Automation Specialist, you will play a key role in designing and developing automation scripts for QA testing and tools for quality measurements.Key ResponsibilitiesDesign and develop automation scripts for QA testing and tools for quality...

  • Automation Specialist

    3 weeks ago

    Bengaluru, Karnataka, India Talpro Full time

    Job Title: Automation SpecialistJob Summary:We are seeking an experienced Automation Specialist to join our team at Talpro. The ideal candidate will have a strong background in automation engineering, with expertise in designing and developing automated systems and software.Key Responsibilities:Design and develop automated systems and software for various...