Strategic Engineering Director

7 days ago


Bengaluru, Karnataka, India Kapture CX Full time
About Kapture CX

We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Our cloud CRM is designed to meet the needs of any industry, making daily customer operations simple and efficient.

Our Mission

At Kapture CX, we strive to build a world-class customer support ecosystem that powers 1000+ businesses globally to automate their sales and support.

Job Overview

We're looking for a seasoned VP of Engineering to join our agile, customer-focused team at Kapture CX. The ideal candidate will lead, mentor, and cultivate a high-performing engineering team, promoting a collaborative and innovative culture.

Responsibilities
  • Lead technical direction in collaboration with Software Developers and Scrum teams to bring innovative ideas to life.
  • Ensure alignment with Kapture CX's product vision through excellent execution and technical leadership.
  • Collaborate across departments to drive interdisciplinary strategies and champion best practices.
  • Create a culture of innovation, speed, and continuous improvement, raising the bar for our engineering standards.
  • Participate in strategic planning with Product Management and Design teams, translating company objectives into technical solutions.
  • Oversee technical engineering designs, resource allocation, and Agile-driven implementation.
  • Build and foster cross-departmental relationships that enhance alignment with company strategy.
  • Model Kapture CX's core values, promoting a culture of empathy, transparency, and accountability.
Requirements
  • 8+ years of experience in software engineering leadership, with a proven track record in high-growth SaaS companies.
  • 5+ years of hands-on software development experience, building enterprise SaaS solutions in the cloud.
  • Strong background in technical guidance and engineering strategy.
  • Demonstrated success in leading Agile/Scrum engineering teams for scalable software solutions.
  • Expertise in CICD workflows, release management, and production deployment processes.
  • Exceptional interpersonal and communication skills with an ability to build strong cross-functional relationships.
Preferred Qualifications
  • Experience with JAVA, Kafka, Mysql, web services, and front-end web development.
  • Proficient in leading and scaling engineering teams within a SaaS environment.
  • Ability to effectively engage in discussions with product architects, engineers, and business stakeholders, driving meaningful technical decisions.
Estimated Salary Range

$250,000 - $350,000 per year.



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