Cx Process Automation Specialist

2 weeks ago

Bengaluru, India Quantum Leap Learning Solutions Pvt Ltd Full time

Job Title: Customer Experience Process Automation Specialist


Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our Customer

Experience team as a Reporting and Process Automation Specialist. The successful candidate

will be responsible for generating insightful reports, analyzing data, and automating processes

to enhance our customer experience efforts. This role requires a combination of analytical skills,

technical expertise, and a deep understanding of customer-centric processes.


Responsibilities:

● Identify manual and repetitive processes within the customer experience department.

● Proactively manage all the existing tools and softwares used in the department while

looking for constant improvements.

● Work on requirements from the internal teams for process automations.

● Coordinate and provide requirements to the inhouse tech team for CX module

development and improvements.

● Design and implement automated workflows to streamline operations and improve

efficiency.

● Integrate automation tools and technologies to enhance process automation capabilities.

● Collaborate with Tech, Support team and various other teams to implement automation

solutions and integrate systems.

● Develop and maintain comprehensive reports and dashboards to track key customer

experience metrics.

● Analyze data to identify trends, patterns, and opportunities for improvement.

● Provide actionable insights to stakeholders based on data analysis.

● Ensure data accuracy, consistency, and integrity across customer experience reporting

systems and databases.

● Partner with cross-functional teams, including Customer Support, Marketing, and Tech

to gather requirements and define reporting needs.

● Communicate effectively with stakeholders to understand business requirements and

deliver solutions accordingly.

● Stay abreast of industry best practices, emerging trends, and technologies related to

customer experience reporting and process automation.

● Proactively identify opportunities for process improvement and innovation within the

customer experience department.

● Drive initiatives to enhance operational efficiency and deliver exceptional customer

experiences.


Qualifications:

● Bachelors degree in Data Administration, Information Systems, Computer Science, or

related field.

● Experience with process automation platforms and tools, such as CRM, Ticket

Management System, Cloud Calling, Zapier etc.

● Proven experience in data analysis, reporting, and process automation, preferably in a

customer experience or related role.

● Strong analytical and problem-solving skills with a keen attention to detail.

● Excellent communication and interpersonal skills, with the ability to collaborate

effectively with cross-functional teams.

● Demonstrated ability to manage multiple projects simultaneously and prioritize tasks in a

fast-paced environment.

● Knowledge of customer experience principles, methodologies, and best practices is a

plus.


Employment Type: Full-time

The Customer Experience Reporting and Process Automation Specialist will play a critical role

in driving data-driven insights and process efficiencies to enhance our overall customer

experience. If you are passionate about leveraging data and automation to deliver exceptional

customer experiences, we encourage you to apply.


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