Assistant Manager Customer Support
3 days ago
- SalesSupport & Customer Relationship Management: Collaborate closely with the sales team to provide presales supportidentify sales opportunities and build strong customerrelationships.
- Issue Resolution& Escalation: Lead the team in resolvingcustomer issues promptly and effectively while ensuring customersatisfaction.
- Team Leadership& Development: Manage and develop ahighperforming customer support team providing coaching trainingand performance feedback.
- ProcessOptimization: Analyze customer support processes andimplement improvements to enhance efficiency and customerexperience.
- Data Analysis& Reporting: Utilize customer data toidentify trends measure performance and inform strategicdecisionmaking.
- TeamLeadership: Ability to lead motivate and develop a highperformingcustomer support team.
- People Management:Strong interpersonal skills to build rapport and trust with teammembers.
- Performance Management: Proficiency insetting goals providing feedback and conducting performancereviews.
- Change Management: Ability to adapt tochanging business needs and implement necessary changes within theteam.
- CustomerEmpathy: Ability to understand and respond to customer needs andemotions.
- Communication Skills: Excellentverbal and written communication skills to effectively interactwith customers and teammembers.
- Problemsolving: Strong analytical andproblemsolving skills to resolve customer issuesefficiently.
- Active Listening: Ability toactively listen to customers and understand theirconcerns.
- CRMProficiency ( Preferable ): Expertise in usingcustomer relationship management (CRM) software to manage customerdata and interactions.
- Data Analysis: Abilityto analyze customer data to identify trends patterns and areas forimprovement.
- Process Improvement: Strongprocess improvement skills to optimize customer supportoperations.
- Technical Aptitude: Understandingof the companys products or services to provide effectivesupport.
- BusinessUnderstanding: Knowledge of the companys business model and goalsto align customer support with overallobjectives.
- Crossfunctional Collaboration:Ability to work effectively with other departments (sales marketingoperations) to ensure seamless customerexperiences.
- Sales Support: Understanding ofsales processes and ability to provide effective support to thesales team.
- Financial Acumen: Basicunderstanding of financial metrics and budgeting to manage customersupportcosts.
- ConflictResolution: Ability to handle difficult customersituations and resolve conflictseffectively.
- Time Management: Strong organizational and time management skills toprioritize tasks and meetdeadlines.
- Flexibility: Adaptability to changing priorities and workenvironments.
customersupport,management,communication
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Assistant Manager Customer Support
4 days ago
Kochi, India Bayfield Food Ingredients Full timeWe are seeking a dynamic and customercentric Assistant Manager to lead our Customer Support team. You will play a pivotal role in ensuring exceptional customer experiences driving sales growth and fostering strong relationships with our HORECA clients.Key Responsibilities:Sales Support & Customer Relationship Management: Collaborate closely with the sales...
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Assistant Manager Customer Support
4 weeks ago
Kochi, India Bayfield Food Ingredients Full timeWeare seeking a dynamic andcustomercentric Assistant Manager to lead our Customer Supportteam. You will play a pivotal role in ensuring exceptional customerexperiences driving sales growth and fostering strong relationshipswith our HORECAclients.KeyResponsibilities:SalesSupport & Customer Relationship Management:Collaborate closely with the sales team to...
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Assistant Manager Customer Support
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kochi, India Bayfield Food Ingredients Full timeWeare seeking a dynamic andcustomercentric Assistant Manager to lead our Customer Supportteam. You will play a pivotal role in ensuring exceptional customerexperiences driving sales growth and fostering strong relationshipswith our HORECAclients.KeyResponsibilities:SalesSupport & Customer Relationship Management:Collaborate closely with the sales team to...
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Assistant Restaurant Manager
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