Key Account Manager

7 days ago

Delhi, India Enterprise Minds, Inc Full time

Role Profile: Client Manager – Account Mining (IT Services)

Location:
Delhi, India

Job Type:
Full-Time

Department:
Client Success / Sales

Reports to:
Head of Client Success / Sales Director

Role Objective:

As a
Client Manager – Account Mining
, you will be the strategic liaison and single point of contact (SPOC) for key clients. Your primary focus will be nurturing long-term relationships, uncovering upsell and cross-sell opportunities (account mining), and ensuring smooth onboarding and ongoing support for clients within our IT services business.

Key Responsibilities:

Client Management & SPOC

  • Act as the dedicated point of contact for assigned clients, ensuring high satisfaction and proactive communication.
  • Understand the client's business goals, technology landscape, and pain points to tailor services and support.
  • Conduct regular review meetings, performance updates, and feedback sessions.

Account Mining & Growth

  • Identify and pursue opportunities for upselling and cross-selling IT services and solutions.
  • Collaborate with internal technical and sales teams to develop value-driven proposals.
  • Track account growth metrics and ensure alignment with revenue targets.

Client Onboarding & Transition

  • Own the end-to-end client onboarding process including kickoff meetings, documentation, and system access coordination.
  • Ensure clear communication of project scope, expectations, and timelines.
  • Seamlessly transition clients to operational support teams post-implementation.

Sales & Support Collaboration

  • Work closely with the pre-sales and technical teams to align solutions with client requirements.
  • Assist with RFP responses, proposal development, and solution demos.
  • Escalate and resolve client issues in collaboration with service delivery and support teams.

Reporting & Documentation

  • Maintain accurate CRM records of client interactions, opportunities, and support tickets.
  • Provide internal reporting on account health, risks, and growth forecasts.

Candidate Profile:

Qualifications:

  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • MBA is a plus.

Experience:

  • 3–5 years of experience in client/account management, preferably in IT services or solutions.
  • Proven track record of account mining and expanding client relationships.

Skills:

  • Strong interpersonal and communication skills.
  • Ability to identify business needs and align them with technical solutions.
  • Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack).
  • Project coordination or delivery experience is a plus.

Why Join Us?

  • Dynamic, client-focused role with impact on business growth.
  • Work with leading technology teams and innovative IT solutions.
  • Collaborative and growth-oriented work culture based in Bangalore.

  • Key Account Manager

    2 weeks ago

    Delhi, Delhi, India BoldStep Partners Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Key Account Manager located in Delhi, India. The Key Account Manager will be responsible for managing and maintaining relationships with key accounts, developing business plans, providing exceptional customer service, and analyzing data to make informed business decisions. The role requires close...

  • Key Account Manager

    7 days ago

    Delhi, India BoldStep Partners Full time

    Role Description This is a full-time on-site role for a Key Account Manager located in Delhi, India. The Key Account Manager will be responsible for managing and maintaining relationships with key accounts, developing business plans, providing exceptional customer service, and analyzing data to make informed business decisions. The role requires close...

  • Key Account Manager

    7 days ago

    Delhi, India Super Bond Adhesives Pvt. Ltd.✅ Full time

    A Key Accounts Manager is responsible for managing and nurturing relationships with key clients or customers of a company managing OEM, Manufacturers in Wood Working segment @ North India horizon. Their primary focus is on building long-term partnerships, maximizing customer satisfaction, and driving business growth within the key accounts Developing strong...

  • Key Account Manager

    2 weeks ago

    Delhi, Delhi, India Tech Taste Foods Full time

    Job DescriptionCompany DescriptionTech Taste Foods is an industry-leading restaurant consulting firm specializing in delivering practical solutions for optimal success. Our experienced consultants help restaurants diagnose problems and design action plans covering menu, operations, and financial performance. Our advanced software and data-driven approaches...

  • Key Account Manager

    1 week ago

    Delhi, Delhi, India Story Digital Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Company DescriptionStory Digital offers consumer-centric solutions to drive culture, commerce, and communities for brands and businesses. We are innovating the advertising space with a focus on creativity and impact. Join us in building a #Creaticity as part of #TheNewAgeOfAdvertising.Role DescriptionThis is a full-time on-site role for a Key Account Manager...

  • Key Account Manager

    7 days ago

    Delhi, India Story Digital Full time

    Company Description Story Digital offers consumer-centric solutions to drive culture, commerce, and communities for brands and businesses. We are innovating the advertising space with a focus on creativity and impact. Join us in building a #Creaticity as part of #TheNewAgeOfAdvertising. Role Description This is a full-time on-site role for a Key Account...

  • Key Account Manager

    2 days ago

    Delhi, Delhi, India Luman Automotive Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionEstablished in 1978, Luman Group is an IATF 16949:2009 certified manufacturer specializing in filters, lubricants, brake pads, brake liners, and auto electrical components for both passenger and commercial vehicles. Headquartered in New Delhi, with state-of-the-art manufacturing facilities in Pantnagar (Uttarakhand), Bahadurgarh (Haryana),...

  • Key Accounts Manager

    2 weeks ago

    Delhi, Delhi, India NITCO LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:The Key Account Manager will be responsible for managing NITCO's most strategic customer accounts in the tiles, marble, and mosaic segments. This role demands a high-impact individual who can build long-term partnerships, identify and convert new project opportunities, and ensure account-level profitability, collections, and delivery...

  • Key Account Manager

    2 weeks ago

    Delhi, Delhi, India Solenis Full time

    Job DescriptionPOSITION PURPOSE:The Key Account Manager is responsible for driving business development and key account management within the Building Care Domain. The role will primarily focus on Diversey s Floor Care and Equipment Portfolio. Target customer segments will include large Building Service Contractors, offices, retail spaces, and various...

  • Key Account Manager

    2 weeks ago

    Delhi, Delhi, India Softcell Technologies Global Pvt. Ltd. Full time

    Role: KAM - LALocation: DelhiSoftcell is a leading System Integrator in India. We are hiring for the role of Key Account Manager that entails developing, driving, managing and executing a business plan for a select set of Named Accounts and positioning SI solutions from the portfolio of focus IT products and solutions. Softcell as a System Integrator...