Customer Success Manager

6 days ago

India Insidea Full time

Company Description

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand's online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

Job Description

  • Serve as the primary contact for a portfolio of clients using HubSpot.
  • Develop and maintain strong, long-term client relationships.
  • Understand client business objectives and tailor HubSpot solutions to meet those needs.
  • Guide clients through onboarding and ensure successful implementation of HubSpot tools.
  • Provide ongoing support and training on HubSpot's features and best practices.
  • Identify opportunities for clients to optimize HubSpot use and drive business growth.
  • Monitor client usage and success metrics, proactively addressing any issues.
  • Identify upsell and cross-sell opportunities to increase client spending and satisfaction.
  • Regularly communicate with clients to review progress, gather feedback, and update on new features.
  • Prepare and present reports on client performance and ROI from HubSpot.
  • Collaborate with internal teams to resolve client issues and deliver exceptional service.

Qualifications

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Proven experience as a Customer Success Manager for International clients, preferably within the SaaS or digital marketing industry.
  • In-depth knowledge of HubSpot's CRM, marketing, sales, and service tools.
  • Strong understanding of digital marketing principles and practices.
  • Excellent communication, interpersonal, and negotiation skills.
  • Ability to manage multiple clients and projects simultaneously.
  • Strong problem-solving skills and a proactive approach to client management.
  • HubSpot certifications (e.g., Inbound, HubSpot Marketing Software) are a plus.

Additional Information

Working Hours

APAC shift (availability expected from 4 AM IST)

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