Client success senior Associate

3 weeks ago

Noida, India BrandMuscle ( An ansira company) Full time

Experience

Bachelors degree or equivalent experience, in marketing, advertising, or a related field

2+ years of advertising, client management, or project management in a SAAS environment preferred

Previous print production and/or print fulfillment experience preferred.

Responsibilities

  • Responsible for ongoing day-to-day client deliverables on assigned accounts
  • Responsible for execution for client deliverables, orders, and management on assigned accounts
  • Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost with manager support.
  • Provide problem recognition, research, isolation, and resolution steps with Manager support.
  • Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
  • Responsible for updating and maintaining client training and knowledge documentation
  • Attend and participate in client calls, manage status reports and provide meeting minutes.
  • Able to identify issues, report and oversee to resolution with Manager support

Requirements

  • Excellent project management and communication skills
  • Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
  • Strong interpersonal skills, ability to work with cross-functional teams
  • Must be available for a flexible work schedule to accommodate clients on advertising deadlines
  • Must possess a strong work ethic, be self-motivated and have a team player mentality
  • Ability to manage multiple projects in a fast-paced environment
  • Must be thoroughly computer literate and able to learn new software and applications quickly
  • Available to work night shift (US time zone).

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