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E Commerce Associate

4 weeks ago

Bengaluru, India Cresurge Private Limited, Parent company of Kadence Full time

Job Description:

We are looking for a dynamic and detail-oriented E-Commerce Operations Associate to manage backend operations across leading E-commerce and Quick Commerce platforms such as Amazon, Flipkart, JioMart, Blinkit, Zepto, Instamart, and our company website.

Employment Type:

Full-Time | Work from Office

Working Days: Monday to Saturday
Timings: 9:30 AM to 6:30 PM

Experience: 1 to 3 yrs(Preferably Female Candidate)

Address:

3rd Floor, Manandi Plaza, St Mark's Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka

Roles & Responsibilities:

E-Commerce Operations (Amazon, Flipkart, Blinkit, Zepto, Company Website etc..)

  • Manage post-sales dispatch and order processing on e-commerce platforms.
  • Coordinate order fulfillment, inventory updates, and shipment tracking.
  • Handle invoicing, purchase order processing, and returns.
  • Monitor SLA compliance, delayed dispatches, and customer ratings.
  • Work with platform account managers for timely issue resolution.

Quick Commerce Operations (Blinkit, Zepto, Instamart):

  • Ensure timely order fulfillment and stock replenishment on Q-commerce platforms.
  • Track live orders, restocking needs, and compliance with platform norms.
  • Maintain high accuracy in fast-paced delivery environments.

Logistics & Coordination:

  • Coordinate with courier partners and third-party logistics (3PL) for smooth pick-up and delivery.
  • Maintain healthy relationships with logistics vendors for optimal service levels.

Reporting & Documentation:

  • Prepare and maintain records of dispatches, returns, and stock movements.
  • Generate daily/weekly reports on dispatch status, returns, escalations, and platform performance.

Escalation & Stakeholder Management:

  • Handle internal and external customer escalations from marketplaces and resolve within defined timelines.
  • Communicate effectively with internal departments, warehouse teams, and external stakeholders.

Candidate Profile:

  • Minimum 1 year of experience in operations, preferably in e-commerce.
  • Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, or Quick Commerce portals
  • Strong command of MS Excel (Advanced formulas, VLOOKUP, HLOOKUP, Pivot Tables, Reports)
  • Excellent communication, coordination, and time management skills
  • Proven problem-solving and analytical skills
  • Detail-oriented with the ability to manage multiple tasks simultaneously

Preferred Candidate:

  • Female candidates preferred