E-commerce Associate

6 hours ago

Bengaluru, Karnataka, India Akya Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

As an E-commerce Associate, you will manage end-to-end invoice and payment reconciliation across multiple online channels, oversee pricing and purchase orders, and ensure smooth coordination with marketplace and quick commerce partners. This role is critical to maintaining accurate financial records, driving operational efficiency, and supporting overall business performance.

Key Responsibilities

  • Reconcile invoices across all sales channels including the website, marketplaces, and quick commerce platforms.
  • Manage payment reconciliations and follow up on pending settlements or discrepancies.
  • Conduct order and return reconciliations to ensure complete visibility into sales and returns data.
  • Handle claims and dispute resolutions across marketplaces; ensure timely filing and closure for damages, short payments, and returns.
  • Process and track Purchase Orders (POs) from marketplaces, ensuring timely dispatches across channels.
  • Support quick commerce operations, including selection, inventory management, vendor coordination, and order tracking (STR).
  • Monitor catalog listings to ensure accuracy, timely updates, and alignment with category and cataloging teams.
  • Participate in marketplace reviews and discussions; support analysis of performance, claims, and operational issues.
  • Identify process gaps and recommend improvements for financial and operational efficiency.

Key Skills & Qualifications

  • Bachelors degree in Commerce, Business Administration, Engineering, or a related field.
  • 12 years of experience in e-commerce operations, finance reconciliation, or marketplace management.
  • Hands-on experience with marketplace portals (e.g., Myntra, Nykaa, Instamart, Zepto) and D2C platforms (e.g., Shopify).
  • Proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, etc.); experience with ERP or reconciliation tools is a plus.
  • Strong analytical mindset with high attention to detail and problem-solving skills.
  • Excellent communication and coordination skills for cross-functional and external partner collaboration.

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