Voice and accent trainer
3 weeks ago
Job Responsibilities:
Conduct comprehensive voice and accent training sessions for new hires and existing employees
To help individuals learn proper pronunciation, voice modulation, listening and speaking skills.
Assess trainees’ performance and progress through regular evaluations and feedback sessions
The ability to teach and train other individuals
Support training initiatives on the floor: refresher-training modules on the process, L&D, etc.
Monitor calls and emails on communication and soft skills (telephone etiquette) per sampling plan.
Monitor and coach on grammar, pronunciation, enunciation, and other aspects of the English
alphabet, culture, etc.
Monitor and provide feedback for bottom performers and ensure that the bottom performers move up the learning curve Maintaining and reporting audit/feedback/coaching.
Mandatory Skill Set:
Excellent communication skills.
Strong understanding of the English alphabet technical and practical applications.
Understanding of monitoring and feedback techniques.
Identify coaching/training needs.
Must be self-motivated and able to motivate others.
Ability to improve communication and soft skills of agents for continuous improvement.
Display a high level of effort and commitment toward supporting employees.
Experience:
Minimum of 2-5 years of experience as a Voice and Accent Trainer, preferably in a US voice process or BPO environment.
Proven track record of successfully training individuals to improve their voice and accent
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