Voice and Data Provisioning Officer

4 days ago


india Booth and Partners Pte Ltd Full time
Job Description
As an IT Voice and Data Provisioning Officer, your main responsibility is to manage the provisioning
process of voice and data services within the client’s IT infrastructure.
You will be tasked with coordinating the deployment, configuration, and maintenance of
telecommunications systems, networks, and associated technologies to ensure seamless connectivity
and communication across the client / organisation.
Responsibilities
Service Provisioning: Coordinate the provisioning of voice and data services, including telephone
lines, internet connectivity, VoIP systems, and related IT infrastructure components. Work closely
with internal stakeholders to understand their requirements and ensure timely service activation.
Cancellation and change to existing services to ensure customer impacts are minimised and
administration is completed within the expected timeframes.
Technical Configuration: Oversee the configuration and setup of telecommunications equipment,
network devices, and software applications necessary for voice and data communication.
Collaborate with IT teams to design and implement solutions that meet the organization's technical
specifications and security standards.
Vendor Coordination: Liaise with telecommunications service providers and vendors to facilitate the
installation, activation, and maintenance of voice and data services. Manage vendor relationships,
escalate issues as needed, and ensure adherence to service level agreements (SLAs) and contractual
obligations.
Troubleshooting and Support: Provide technical support and troubleshooting assistance to end
users experiencing voice and data connectivity issues. Diagnose network problems, identify root
causes, and implement solutions to restore service functionality and minimize downtime.
Documentation and Reporting: Document provisioning activities, configurations, and system
changes in accordance with established procedures and standards. Generate reports, metrics, and
performance indicators to track service delivery, identify trends, and make recommendations for
improvement.
Security and Compliance: Ensure that voice and data provisioning activities comply with relevant
security policies, regulatory requirements, and industry standards. Implement security measures
such as access controls, encryption, and vulnerability assessments to safeguard network
infrastructure and sensitive data.
Requirements Requirements
Proven experience in IT provisioning, telecommunications, or network administration.
Strong technical proficiency in voice and data technologies, including PBX systems, routers,
switches, and telecommunications protocols.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work effectively in a fast-paced, dynamic environment with competing priorities.
Knowledge of security principles, compliance requirements, and risk management practices
related to voice and data provisioning.
Familiarity with ITIL framework and service management concepts is a plus.
Relevant certifications such as CCNA, CompTIA Network+, or ITIL Foundation are desirable.
Bachelor's degree in information technology, computer science, or related field will be highly
regarded.
Benefits Same
Requirements
Requirements Proven experience in IT provisioning, telecommunications, or network administration. Strong technical proficiency in voice and data technologies, including PBX systems, routers, switches, and telecommunications protocols. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced, dynamic environment with competing priorities. Knowledge of security principles, compliance requirements, and risk management practices related to voice and data provisioning. Familiarity with ITIL framework and service management concepts is a plus. Relevant certifications such as CCNA, CompTIA Network+, or ITIL Foundation are desirable. Bachelor's degree in information technology, computer science, or related field will be highly regarded.

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