L1 support engineer
3 days ago
Description:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting and identifying solutions to resolve application issuesAsk customers targeted questions to quickly understand the root of the problemRefer to internal database or external resources to provide accurate tech solutionsSearch product documents to verify if reported problems are already known issues with a defined resolution planAssisting in qualification/replication of the reported issue in an appropriate customer environmentInformation gathering to ensure complete availability of details required for root cause analysisManage customer expectations regarding estimated response times for issue resolution.Ensure speed and quality of help received.Respond to tickets, answering all customer concernsDocument solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.Following standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProblem routing/escalation to next level support where requiredAbility to multitask in a fast-paced environmentStrong active listening skills and excellent written and oral communications skillsDocument all communication via ticketing systemsGather the required information necessary in order to best handle customer software and technical inquiriesExpertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.Desired Skill set:Good understanding of computer systems, mobile devices and other tech productsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk software (eg. Zendesk)Excellent problem-solving and communication skillsAbility to provide step-by-step technical help, both written and verbal Excellent Customer Service Orientation.
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L1 Support Engineer
4 weeks ago
Coimbatore, India SaasAnt Full timeDescription: The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...
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L1 Support Engineer
4 weeks ago
Coimbatore, India SaasAnt Full timeDescription:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...
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L1 Support Engineer
1 week ago
Coimbatore, India SaasAnt Full timeDescription:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers...
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L1 Support Engineer
1 day ago
coimbatore, India SaasAnt Full time:The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success...
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Support Engineer 2
1 week ago
Coimbatore, Tamil Nadu, India Blue Yonder Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearScopeWe are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and...
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Network Associate
4 days ago
Siddhapudur, Coimbatore, Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time**Job Title: Network Associate - L1Department: Network Operations / ISPReports To: Network Engineer / NOC LeadJob Summary**: The Network Associate - L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network...
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Support Engineer 2
1 week ago
IND - Coimbatore (), India Blue Yonder Full time ₹ 2,50,000 - ₹ 7,50,000 per yearScope: We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and...
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IT Support Engineer
4 days ago
Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 24,00,000 - ₹ 36,00,000 per yearJob Summary:We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT...
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Support Engineer 1
1 week ago
IND - Coimbatore (), India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per yearScope: We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and...
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Network Support Engineer
2 weeks ago
Coimbatore, Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time ₹ 48,00,000 - ₹ 72,00,000 per yearJob descriptionJob Title: NOC Engineer – Level 2 (L2) / Level 3 (L3)Department: Network OperationsLocation: [Coimbatore]Reporting To: NOC Manager / Network LeadType: Full-time, Shift-based (24x7 support)About the OrganizationWe are a leading Class A Internet Service Provider (ISP) delivering Broadband,Dedicated Leased Line, and IPTV services to residential...
