Network Associate

17 hours ago

Siddhapudur Coimbatore Tamil Nadu, India SKYLINK FIBERNET PRIVATE LIMITED Full time

**Job Title: Network Associate - L1Department: Network Operations / ISPReports To: Network Engineer / NOC LeadJob Summary**:
The Network Associate - L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network uptime, escalating unresolved issues, and ensuring smooth day-to-day operations.

**Key Responsibilities**:

- Monitor network devices, links, and services using NMS tools and respond to alerts.
- Provide **L1 technical support** for internet leased line, broadband, and enterprise customers.
- Perform basic troubleshooting of routers, switches, modems, and ONTs.
- Escalate unresolved issues to L2/L3 or vendor support as per SLA.
- Document incidents, resolutions, and escalation activities in ticketing tools.
- Coordinate with field engineers for on-site support.
- Ensure adherence to SLA response and resolution timelines.
- Perform health checks, link monitoring, and proactive fault identification.
- Assist in configuration of basic network devices under guidance from senior engineers.

**Required Skills & Knowledge**:

- Basic understanding of **TCP/IP, DNS, DHCP, Routing, Switching, VLANs**.
- Knowledge of ISP technologies like **FTTH, Broadband, Wireless, MPLS, Leased Line**.
- Familiarity with NOC operations and monitoring tools.
- Good troubleshooting skills for Layer 1 (Physical), Layer 2 (Data Link), and Layer 3 (Network) issues.
- Strong communication and customer handling skills.

**Qualifications**:

- Bachelor’s degree / Diploma in Computer Science, Electronics, IT, or related field.
- Certifications (preferred): CCNA, JNCIA, or equivalent.
- 0-2 years of experience in networking / ISP / telecom support.

**Work Conditions**:

- 24/7 shift operations (rotational shifts).
- Fast-paced ISP environment with strict SLA adherence.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

**Language**:

- English., Tamil (preferred)

Work Location: In person

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