Support Engineer 2

4 days ago

IND Coimbatore, India Blue Yonder Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Scope: 

We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success. 

Our current technical environment: 

  • Networking: Good understanding of Networking concepts 
  • Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis). 
  • Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access 
  • General: Strong troubleshooting, analytical, and communication skills. 
  • Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD 
  • Familiarity with ITIL processes (Incident, Problem, Change Management) 
  • Certifications like CCNA/MCSA/RHCSA preferred 
  • Willingness to learn and work in a 24x7 support environment 
  • Hands-on L1 support experience in IT infrastructure 

What you'll do:  

  • Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools. 
  • Track and resolve service alerts, ensuring timely updates in ticketing systems. 
  • Incident Management 
  • Perform L1 triage and troubleshooting for incidents across servers, networks, and databases. 
  • Escalate issues to L2/L3 teams as required. 
  • Document incidents, root causes, and resolution steps for knowledge sharing. 
  • Server & Infrastructure Support 
  • Assist in administering Windows and Linux servers (user management, basic services, patching support). 
  • Support basic tasks in Active Directory, access management, and resource provisioning. 
  • Perform basic troubleshooting of network components (connectivity, DNS, firewall basics). 
  • Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks. 
  • Collaboration & Governance 
  • Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security). 
  • Support compliance, security, and governance requirements as per company policy. 

What we are looking for: 

  • Bachelor's degree with 2 to 5 years of experience in product support or implementation support.
  • Flexible skill set and availability to meet evolving business requirements.
  • Proficient in SQL, PL/SQL, Unix Shell Scripting; experience with Python and Azure Cloud is a plus.
  • Familiarity with performance tuning techniques is an added advantage.
  • Strong understanding of the technical landscape relevant to the assigned product line.
  • Knowledge of various technical platforms, systems, and infrastructures.
  • Exposure to Blue Yonder's product suite and the ability to articulate product integrations and dependencies is preferred.
  • Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution.
     

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  • IN-Support Engineer 2

    4 days ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Support EngineerJob Type: Full-time________________________________________Overview:• Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" • Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the development/deployment and maintenance...

  • Sr. Support Engineer 2

    4 days ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Scope:Cloud Application Monitoring Lead to drive proactive monitoring strategy, optimize alerting systems, and enhance operational visibility for our mission-critical applications. This role focuses on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices.Our current...

  • IT Support Engineer

    43 minutes ago

    Coimbatore, Tamil Nadu, India MEF Tech Support Private Limited Full time ₹ 24,00,000 - ₹ 36,00,000 per year

    Job Summary:We are looking for a skilled and proactive IT Support Engineer with 4 years of hands-on experience in troubleshooting, maintaining IT infrastructure, and providing technical support to end users. The ideal candidate should have strong problem-solving skills, excellent communication abilities, and a customer-oriented mindset to ensure smooth IT...

  • Support Engineer 2

    6 days ago

    Coimbatore, Tamil Nadu, India Blue Yonder Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    ScopeWe are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and...

  • Tier 2 Technical Customer Support Engineer

    1 week ago

    Bengaluru, IND, India Scale Computing Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Full-time Description Who We AreAcumera is now Scale Computing Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide. We're a growing company looking for motivated professionals to join our teamThe...

  • Support Engineer

    1 week ago

    IND - Coimbatore (), India Blue Yonder Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    IN-Support Engineer 2Job Title: Support Engineer Job Type: Full-time ________________________________________ Overview: • Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" • Seeking an astute individual that has a ability to be hands-on with the broader teams as part of the...

  • Support Engineer1

    2 weeks ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Our current technical environment:Software: Java, GIT, Rest API, OAuth, PL/SQL, Blue Yonder DiscreteApplication Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture.Cloud Architecture: MS Azure (ARM templates, AKS, Application gateway, Virtue Networks, Event Hub, Azure AD)Frameworks/Others: Kubernetes, Kafka,...

  • Support Engineer 1

    4 days ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Scope: We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and...

  • IN-Sr Support Engineer 1

    4 days ago

    IND - Coimbatore (), India Blue Yonder Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Scope:Deliver flawless application support to BY customers by resolving complex solution issuesDrive, as a lead SME, the resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.Implement "Advanced Quality Prevention" plans to improve solution and service reliabilityDeepen competency on end-to-end...

  • Support Engineer

    1 week ago

    IND - Coimbatore (), India Blue Yonder Pvt Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Support Engineer 1 - Oracle SQL, Unix, Linux, Cloud, Performance Tuning, Autosys, SupplyChain What you'll do: · Understand the implemented solution/ products 4-6 years of experience in Oracle SQL, Unix, Linux, Cloud, Performance Tuning, Autosys, Supply Chain, Application and production Support. · Analyze the issues, identify Root cause and find...