Support Engineer 1

4 days ago

IND Coimbatore, India Blue Yonder Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Scope: 

We are looking for enthusiastic L1,L2 Support Engineers to join our IT/Cloud services team. The ideal candidate should have a foundational understanding of IT infrastructure, SQL (complex), Unix, Shell Scripting, databases, Performance tuning and server administration (Windows/Linux). This role focuses on L1, L2 support, servicenow management, and operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success. 

Our current technical environment: 

  • Networking: Good understanding of Networking concepts 

  • Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis). 

  • Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access 

  • General: Strong troubleshooting, analytical, and communication skills. 

  • Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD 

  • Familiarity with ITIL processes (Incident, Problem, Change Management) 

  • Certifications like CCNA/MCSA/RHCSA preferred 

  • Willingness to learn and work in a 24x7 support environment 

  • Hands-on L1 support experience in IT infrastructure 

What you'll do:  

  • Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools. 

  • Track and resolve service alerts, ensuring timely updates in ticketing systems. 

  • Incident Management 

  • Perform L1 triage and troubleshooting for incidents across servers, networks, and databases. 

  • Escalate issues to L2/L3 teams as required. 

  • Document incidents, root causes, and resolution steps for knowledge sharing. 

  • Server & Infrastructure Support 

  • Assist in administering Windows and Linux servers (user management, basic services, patching support). 

  • Support basic tasks in Active Directory, access management, and resource provisioning. 

  • Perform basic troubleshooting of network components (connectivity, DNS, firewall basics). 

  • Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks. 

  • Collaboration & Governance 

  • Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security). 

  • Support compliance, security, and governance requirements as per company policy. 

What we are looking for: 

  • Bachelor's degree with 1 to 3 years of experience in product support or implementation support.

  • Flexible skill set and availability to meet evolving business requirements.

  • Proficient in SQL, PL/SQL, Unix Shell Scripting; experience with Python and Azure Cloud is a plus.

  • Familiarity with performance tuning techniques is an added advantage.

  • Strong understanding of the technical landscape relevant to the assigned product line.

  • Knowledge of various technical platforms, systems, and infrastructures.

  • Exposure to Blue Yonder's product suite and the ability to articulate product integrations and dependencies is preferred.

  • Ability to collaborate effectively with cross-functional teams to ensure timely issue resolution

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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