Sr. Support Engineer 2

4 days ago

IND Coimbatore, India Blue Yonder Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Scope:

  • Cloud Application Monitoring Lead to drive proactive monitoring strategy, optimize alerting systems, and enhance operational visibility for our mission-critical applications. This role focuses on improving monitoring effectiveness, reducing noise, and minimizing customer-impacting incidents through automation, analytics, and best practices.

Our current technical environment:

  • Microsoft Azure

  • VMware Esxi

What you'll do:

  • Monitoring Strategy & Governance
    • Define and implement enterprise-level monitoring frameworks for cloud and hybrid applications.
    • Establish monitoring KPIs, SLAs, and continuous improvement processes.
    • Drive alert noise reduction initiatives and enhance signal-to-noise ratio.
  • Operational Excellence
    • Analyze incident trends and monitoring gaps to recommend preventive measures.
    • Implement root cause analysis (RCA) processes for monitoring-related issues.
    • Ensure all critical applications have effective health, performance, and availability monitoring.
  • Tooling & Automation
    • Lead integration and optimization of monitoring tools (AppDynamics, Zabbix, Splunk, etc.).
    • Oversee automation of repetitive monitoring tasks and alert triaging.
    • Evaluate and recommend new monitoring technologies.
  • Collaboration & Leadership
    • Partner with application, infrastructure, DevOps, and SRE teams to improve observability.
    • Mentor monitoring engineers and ensure adherence to best practices.
    • Act as the escalation point for critical monitoring-related issues.

What we are looking for:

  • Experience: 9-12 years in IT Operations, Database, Application Monitoring, or related roles, with at least 3 years in a lead or managerial position.
  • Technical Expertise: Strong knowledge of monitoring tools such as AppDynamics, Zabbix, Splunk, and related integrations.
  • Experience in cloud platforms (AWS, Azure, or GCP) and containerized environments (Kubernetes, Docker).
  • Familiarity with logging, metrics, and tracing frameworks (e.g., ELK stack, Prometheus, Grafana).
  • Experience in deploying and managing SAAS.
  • Familiar with Supply Chain Management Products (Optional but will give an edge to candidates)
  • Process & Improvement: Proven track record in reducing alert noise, improving monitoring coverage, and preventing customer-impacting incidents.
  • Soft Skills: Strong analytical, problem-solving, and communication skills. Ability to influence and lead cross-functional teams.
  • Preferred Qualifications:
  • ITIL Foundation or similar certification.
  • Experience with AIOps platforms and machine learning–driven monitoring.
  • Background in performance engineering or capacity planning.
  • Immediate Joiners Preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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