IN-Sr Technical Consultant

1 day ago

IND Coimbatore, India Blue Yonder Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Scope:

The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

• Microsoft Azure

• VMware ESXi

What you'll do:

  • Serve as the technical escalation point for critical incidents and cross-domain issues.

  • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

  • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

  • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

  • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

  • Collaborate with security and compliance teams to enforce governance and risk mitigation.

  • Engage with vendors for escalations, patch management, and advanced product support.

  • Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

  • Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

  • 2–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler).

  • Knowledge of Parallel Client ROMI operations and troubleshooting. 

  • Basic experience in Windows Server administration, AD, DNS, DHCP.

  •  Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect.

  • Familiarity with VDI/DaaS concepts and user session troubleshooting. 

  • Strong problem-solving and troubleshooting skills in end-user and Citrix environments .

  • Willingness to work in a 24x7 shift environment .

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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