IN-Sr Technical Consultant
2 days ago
Scope:
The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.
Our current technical environment:
- Microsoft Azure
- VMware ESXi
What you'll do:
- Serve as the technical escalation point for critical incidents and cross-domain issues.
- Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
- Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
- Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
- Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
- Collaborate with security and compliance teams to enforce governance and risk mitigation.
- Engage with vendors for escalations, patch management, and advanced product support.
- Contribute to capacity planning, performance benchmarking, and cost optimization efforts.
What we are looking for:
- Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
- 2–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler).
- Knowledge of Parallel Client ROMI operations and troubleshooting.
- Basic experience in Windows Server administration, AD, DNS, DHCP.
- Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect.
- Familiarity with VDI/DaaS concepts and user session troubleshooting.
- Strong problem-solving and troubleshooting skills in end-user and Citrix environments .
- Willingness to work in a 24x7 shift environment .
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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