IN-Sr Technical Consultant

2 days ago

IND Coimbatore, India Blue Yonder Full time ₹ 15,00,000 - ₹ 25,00,000 per year
Scope:

  • The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.


Our current technical environment:
  • Microsoft Azure
  • VMware ESXi

What you'll do:

  • Serve as the technical escalation point for critical incidents and cross-domain issues.

  • Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

  • Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

  • Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

  • Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

  • Collaborate with security and compliance teams to enforce governance and risk mitigation.

  • Engage with vendors for escalations, patch management, and advanced product support.

  • Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

  • Bachelor's degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

  • 3–8 years of experience in infrastructure support/engineering roles.

  • Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.

  • Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).

  • Strong troubleshooting and analytical skills for complex, multi-layered issues.

  • Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).

  • Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.

  • Good understanding of ITIL processes with experience driving problem/change management.

  • Strong communication and collaboration skills to coordinate across teams.

  • This role involves rotational shifts, including night shifts, to provide 24/7 application support.

  • Flexibility to work weekends and public holidays as per shift schedule.

  • Ability to handle responsibilities independently during off-hours.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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