Support Engineer L1

15 hours ago

Ahmedabad, India Interactive Manpower Solutions Full time

Job Title: Helpdesk/ support desk engineer L1

Location: Makarba, Ahmedabad (on-site)

Working Days: 5 Days
Shift: Australia Shift (4 AM to 2 PM)

Employment Type: Full-time

Skills & Experience:

  • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Responsible for capacity, storage planning, and database performance
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
  • Proven success in an IT role
  • Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
  • Experience in project management, application design and integration, and cloud computing
  • Expertise in analysing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication
  • Knowledge of Networking concept
  • Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
  • Take responsibility for projects and solutions within the larger business initiative
  • Handle business-critical IT tasks and systems that provide commercial advantage in the global marketplace
  • Enable faster and smarter business processes, and develop analytics for meaningful insights
  • Work with internal and external partners to communicate project status, activities, and achievements

Required Qualifications:

  • MCSA, MCSE, VMware or other related certificates
  • Any Graduation degree in Computer Science or relevant field

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