
Customer Relationship Executive
5 days ago
Role & responsibilities
- Develop and nurture long-term relationships with clients to enhance customer satisfaction and retention.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring timely follow-ups.
- Collaborate with internal teams to ensure seamless service delivery and alignment with client expectations.
- Analyze customer feedback and service data to identify areas for improvement and implement actionable strategies.
- Conduct regular client meetings to understand their evolving needs and provide tailored solutions.
- Monitor customer satisfaction metrics and prepare reports for senior management.
- Identify opportunities for upselling and cross-selling services to maximize revenue.
- Stay updated on industry trends and competitor offerings to maintain a competitive edge.
Preferred candidate profile
Bachelor's degree in Business Administration, Marketing, or a related field.
Skills:
- Customer Relationship Management (CRM) expertise.
- Conflict resolution and negotiation skills.
- Analytical mindset for data-driven decision-making.
- Team collaboration and leadership capabilities.
- Adaptability to dynamic client needs and industry changes.
- Interested Candidates can call or share your CV on
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