Customer Service Executive
5 days ago
Company Description
Tech Mahindra Business Services is dedicated to delivering high-quality and enjoyable customer experiences. As experts in end-to-end customer relationship management, our team connects with customers through memorable interactions, handling emotions and expectations with sensitivity. We leverage data, technology, operational excellence, and strategic analytics to ensure positive customer experiences. As a subsidiary of Tech Mahindra and part of the Mahindra Group, we provide innovative information technology services and solutions globally.
Role Description
This is a full-time on-site role for a Customer Service Executive located in Thane. The Customer Service Executive will handle customer inquiries and resolve issues, ensuring customer satisfaction. Day-to-day tasks include managing customer calls, providing exceptional customer support, and maintaining customer service standards. The role involves understanding customer needs and delivering solutions effectively.
Qualifications
- Interpersonal Skills and Customer Satisfaction
- Customer Support and Customer Service skills
- Experience in Customer Service Management
- Excellent communication skills and ability to handle customer inquiries effectively
- Ability to work well in a team and independently
- Prior experience in a similar role is a plus
- High school diploma or equivalent; additional qualifications will be advantageous
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