Customer Service Executive

2 days ago

Thāne, Maharashtra, India Grace Services Full time ₹ 35,000 per year

We Are Hiring for International Voice Process ( Hopper)

Looking to build your career in the Travel & Hospitality industry? Join us as a Customer Service Executive (Hotel & Flights Bookings) Blended Process(Voice & Chat) and be part of a global team serving US-based customers.

Rounds of Interviews :

HR- AMCAT/WRITEX & OPS

Role & Responsibilities:

  • Handle inbound and outbound calls related to hotel bookings, reservations, cancellations, and modifications & Upsellings
  • Provide excellent service by assisting customers with booking queries, availability checks, and payment support.
  • Suggest upselling options and provide travel-related assistance.
  • Ensure timely resolution while maintaining high customer satisfaction.

Requirements:

  • HSC / Graduate (minimum 1 year of BPO Voice Process experience mandatory).
  • Strong communication skills in English.
  • Prior experience in travel, hotel bookings, or reservations process preferred.
  • Comfortable working in US Night Shifts (Rotational).
  • Ability to handle pressure and meet performance targets.

Salary & Benefits:

  • Salary: Up to ₹35,000 in-hand + Incentives.
  • Pick-up & Drop Facility Provided.
  • 5 Days Working, 2 Rotational Offs.
  • Growth opportunities in the travel/hospitality domain.

Email :

Mobile No :

Job Types: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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