Senior Operations Manager
2 weeks ago
Location Chennai
Position reports to Regional Manager Operations
Job description
HOD to achieve Departmental goals and monitoring overall work performance of Ocean Exports team.
Data Quality and Global KPI’s.
to manage and get revenue for the product on monthly basis.
daily performance and KPI’s of the team members.
smooth/timely execution of Sea Export shipments as per SOP.
operational issues/concerns of team.
revenue leakage and generating high profits.
Escalations and resolving customer complaints/queries.
co-ordination with Internal Stakeholders of different departments and work closely with KAM, Procurement team, Sales Force, Finance.
new business and development of existing accounts.
customer service excellence and performance improvement.
and development of Cargo Wise One system. Developing automation.
relationships with existing customers and Core Carriers.
motivation and development of ocean staff.
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