Manager/ Senior Manager

2 weeks ago

delhi, India Sterling Holiday Resorts Limited Full time
Role/ Position: Manager/ Senior Manager – HR Operations
Location: Okkiyampettai, Chennai
Work Experience: 10 to 15 years
Past Industry Experience: Service Industry (Hospitality/ Retail/ Healthcare/ Aviation/ FMCG)
Role Description: As the Manager/ Senior Manager - HR Operations, you will be responsible for overseeing various HR operational functions and processes, which include payroll management, statutory compliance (PF, ESI, LWF, PT, IT ++), HR compliances, HRMS, Biometrics, Compensation Benchmarking, and Policy Development. This is a people manager role, where you will not only manage the HR operations portfolio but also ensure the well-being and support of your team members to execute their roles effectively.
Key Responsibilities:
a. Payroll Management:
Oversee and manage end-to-end payroll processes, ensuring accurate and timely salary disbursements to all employees.
Review and approve payroll calculations, including deductions, bonuses, and incentives.
Address and resolve payroll-related inquiries and discrepancies.
Ensure a 30-day TAT for all the F&F Settlements, track through closure for all the negative recoveries as per the aligned cadence
Track PF Queries/ Death Cases/ Gratuity Requests/ ESI Queries through closures with necessary remediations in our control.
b. Statutory & Compliance:
Stay abreast of changes in labour laws, especially PF, ESI, LWF, PT, and IT regulations, ensuring adherence to compliance requirements.
Prepare and submit statutory reports and payments within stipulated deadlines.
Manage audits and inspections related to statutory compliance.
Develop, maintain, and implement HR compliance policies and procedures.
Conduct regular mock compliance audits and provide guidance to the HR team to ensure compliance with labour laws and regulations.
Handle and resolve compliance issues and disputes.
c. HRMS & Biometrics :
Oversee HRMS and biometrics systems, ensuring data accuracy, security, and accessibility.
Collaborate with the Workline HRMS, IT and HR teams to develop new requirements, implement, upgrade, and maintain HR technology solutions.
Provide training to employees and HR staff on system usage.
d. Vendor Management:
Manage relationships with HR service providers, including vendors such as Allsec, Talent Pro, and Future Vendors.
Ensure that vendors meet service level agreements (SLAs) and quality standards.
Collaborate with vendors to identify areas of improvement and efficiency in service delivery.
Negotiate and manage contracts, ensuring favourable terms for the company.
Evaluate vendor performance and provide feedback for continuous improvement.
Address and resolve any issues or disputes with vendors promptly.
Key Competencies:
Strong leadership and team management skills.
Be a Digitization evangelist and lead the efforts in implementing new practices in Payroll
Lead and manage a team of HR professionals responsible for various aspects of HR operations.
Provide guidance, support, and professional development opportunities to team members.
Ensure the team is sufficiently supported to excel in their roles and meet operational goals.
Exceptional analytical and data-driven decision-making abilities.
Effective communication and interpersonal skills.
Detail-oriented and capable of meeting deadlines.
Adaptable and capable of thriving in a dynamic and fast-paced environment.

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