Senior Operations Manager

3 weeks ago

Delhi, India Lobo Management Full time
Our client, a regional leader in comprehensive workforce solutions encompassing contract staffing, permanent recruitment, is currently seeking candidates for Senior Operations Manager (Employee Care) to be based in Dubai

Key Responsibilities:

- Manage the entire hire-to-retire process for a 5,000 employee base in the UAE.- Oversee onboarding and offboarding procedures, ensuring a seamless experience for all employees.- Utilize administrative expertise to support the entire business framework, acting as a catalyst for growth.- Drive process optimization and innovation, elevating existing processes through automation and ideation.- Implement metrics management systems, providing insightful MIS reports and automated dashboards to track customer satisfaction, including NPS.- Lead and mentor a diverse back-office team, fostering a culture of empathy and excellence.

Job Opportunity: Senior Operations Manager

Company Overview: Join a leading regional workforce solutions provider specializing in contract staffing and permanent recruitment. With a focus on innovation and efficiency, we are seeking a dynamic Senior Operations Manager to enhance our operations in Dubai.

Key Responsibilities:

- Manage the entire hire-to-retire process for a 5,000 employee base in the UAE.- Oversee onboarding and offboarding procedures, ensuring a seamless experience for all employees.- Utilize administrative expertise to support the entire business framework, acting as a catalyst for growth.- Drive process optimization and innovation, elevating existing processes through automation and ideation.- Implement metrics management systems, providing insightful MIS reports and automated dashboards to track customer satisfaction, including NPS.- Lead and mentor a diverse back-office team, fostering a culture of empathy and excellence.

Key Pillars of the Role:

1. Compliance Understanding: Ensure adherence to ISO, CMMI, and other regulatory standards, emphasizing the importance of compliance and the implications of breaches.2. Innovation and Automation: Foster a culture of continuous improvement, ideating and implementing innovative solutions to streamline processes and enhance efficiency.3. Metrics Management: Develop and implement robust metrics systems, providing valuable insights to stakeholders and driving accountability.4. Team Management: Lead and inspire a remote team, prioritizing empathy and collaboration to achieve organizational goals.5. Collaborative Approach: Work closely with subject matter experts to gather insights and drive informed decision-making.

Requirements:

- Proven experience managing the hire-to-retire process for large employee bases.- Strong understanding of compliance standards and their implications.- Demonstrated ability to drive innovation and automation within operational processes.- Proficiency in metrics management and reporting, with a focus on customer satisfaction metrics like NPS.- Excellent team management skills, with the ability to motivate and empower diverse teams.

If you are a dynamic leader with a passion for operational excellence and a drive for continuous improvement, we want to hear from you

Location: Dubai, UAE

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