Senior Operations Manager
4 weeks ago
Job Summary
Managing Operations across all territories, wherein travel would be a critical and essential part of this role, reporting to country manager operations and founders. Responsible for driving performance from the city-level operations team, Conducting audits at company and 3rd party locations, a combination of both stores and warehouses
Managing a team of 7-10 reporting directly, coordinating with Supply
Chain Management team to ensure adequate stock availability.
Overseeing the daily operations of a business segment, department, dark store, or stand-alone retail location. They ensure strategic goals are met by setting operational policies, creating and maintaining budgets, managing employees, and more. Ultimately, they’re responsible for ensuring individual departments, segments, or stores are effective in achieving their goals.
Job Role and KRA:-
1) Responsible for new outlet scouting & set up ops team
2) Responsible for overseeing and Managing the Central Operations team at HO
3) Overlook the process of getting required licenses for new outlets
4) New staff induction & weekly review with the outlet team
5) Ensure 100% adherence to SOP and compliance at all the all city outlets
6) Review the customer feedback
7) Ensure review of processes and SOP’s to bring in better efficiencies of operation
8) Drive the required change through surprise audits and personal visits
9) Work closely with RM, AM, and DAM to achieve the expected results
10) Should have a decent knowledge of Inventory Management and should be able to manage
online order inventory
11) Capable of fulfilling POs from quick commerce
12)Drive new initiatives & improvement through various motivating incentive plans
13)Develop strategic plans for optimized productivity
14) Should be highly data-driven and able to conclude strong insights and analytical reports
15) Recruit, onboard, and train high-performing employees to achieve data analysis,
sales, profitability, market share, and business plan objectives
16)Delegate responsibilities to the employees to perform them while enforcing all policies,
procedures, standards, specifications, guidelines, training programs, and cultural values
17) Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
18) Plan, coordinate, and direct business operations to ensure the achievement of company
revenue goals and documentation of expenses
19) Provide feedback and make recommendations that increase the success of marketing efforts
and the effectiveness of current marketing strategies at reaching target markets.
20)Develop, implement, and maintain budgetary and resource allocation plans
Skills and Preferred Qualifications and Experience:-
1) Bachelor’s degree in business management or related field
2) Must have a background in hospitality / QSR
3) Proven experience in a managerial role
4) Having strong Data Analytical Skills
5) Experience in Managing Operations of Cluster / multiple stores
6) Proved experience of Managing Hubs / Warehouse
7) Total experience 5 – 6 years in operations management
8) Preferred candidates who are open to travel 20-25 days a month, with 1 week stationed in
Mumbai every month.
9) Having previous Sales Experience will be an extra add-on
10) Accountable for managing P&L
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