Sr. Client Servicing Representative

1 day ago

Mumbai, India INK IN CAPS Full time

We are seeking a dynamic and experienced Senior Client Servicing Representative to join our team. The ideal candidate will have 5+ years of experience in client servicing roles, with a strong background in technology, marketing technology (MarTech), FMCG, SaaS, or AI industries. This is an exciting opportunity to work with a diverse portfolio of clients and drive exceptional service delivery. Key ResponsibilitiesClient Relationship Management:  Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded. Strategic Planning:  Collaborate with clients to develop and implement strategic plans that align with their business objectives. Project Management:  Oversee client projects from inception to completion, ensuring timely delivery and high-quality outcomes. Cross-Functional Collaboration:  Work closely with internal teams, including sales, marketing, and product development, to ensure seamless service delivery. Problem Solving:  Proactively identify and resolve client issues, acting as a trusted advisor and advocate for their needs. Performance Analysis:  Monitor and analyze client performance metrics, providing insights and recommendations for improvement. Client Training:  Conduct training sessions and workshops to educate clients on our products and services. Market Insights:  Stay updated on industry trends and competitive landscape to provide clients with valuable insights and recommendations. QualificationsExperience:  Minimum of 5 years in a client servicing role, preferably within tech, MarTech agency, FMCG, SaaS, or AI sectors. Educational Background:  Bachelor’s degree in Business, Marketing, or a related field; advanced degree is a plus. Technical Proficiency:  Strong understanding of technology and digital marketing tools; familiarity with CRM software and analytics platforms. Communication Skills:  Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively. Interpersonal Skills:  Strong relationship-building skills, with a knack for understanding client needs and delivering exceptional service. Problem-Solving Ability:  Proven track record of identifying issues and implementing effective solutions. Team Player:  Ability to work collaboratively in a fast-paced environment while managing multiple priorities.

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