Sr. Client Servicing

3 days ago

mumbai, India INK IN CAPS Full time

We are seeking a seasoned Sr. Client Servicing with a strong background in client services to join our dynamic team. The ideal candidate will have a minimum of 3 years of experience in account management or client relations, demonstrating a proven track record of fostering client satisfaction and maintaining long-term relationships. Experience in an agency setting will be preferred.Key ResponsibilitiesClient Relationship Management : Build and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.Communication : Effectively communicate with clients and internal teams, presenting ideas and solutions clearly and professionally.Client Satisfaction : Monitor client satisfaction levels and implement strategies to enhance the client experience.Project Coordination : Oversee project timelines and deliverables, ensuring that all client requests are handled promptly and efficiently.Reporting : Prepare and present regular reports on account status, performance metrics, and client feedback to senior management.Problem Solving : Address client concerns and issues proactively, providing solutions in a timely manner.QualificationsExperience : Minimum of 3 years in account management or client services; agency experience is preferred.Presentation Skills : Highly presentable with the ability to represent the company in a professional manner.Communication Skills : Excellent verbal and written communication skills, with the ability to engage clients effectively.Client Focus : Strong commitment to client satisfaction and a proactive approach to service delivery.Preferred SkillsExperience in [specific industry or sector, if applicable].Proficiency in CRM software and Microsoft Office Suite.Strong organizational and multitasking abilities.BenefitsCompetitive salary and performance-based bonuses.Opportunities for professional development and career advancement.

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