Progress openedge support

2 weeks ago

Aligarh, Uttar Pradesh, India JK Tech Full time

We are looking for an experienced Application Support Engineer with strong knowledge of Progress Open Edge (ABL/4 GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.Key Responsibilities
• Provide L2/L3 support for applications built on Progress Open Edge.
• Monitor application performance and ensure system availability.
• Analyze and resolve incidents, service requests, and problem tickets within SLAs.
• Perform root cause analysis and implement long-term fixes to recurring issues.
• Handle batch processes, jobs, and scheduled tasks.
• Coordinate with development teams for bug fixes, enhancements, and release deployments.
• Support application upgrades, patches, and migration activities.
• Maintain accurate documentation of issues, resolutions, and standard operating procedures.Required Skills & Experience
• Strong hands-on experience with Progress Open Edge (ABL/4 GL) in a support environment.
• Good understanding of Progress Database concepts and performance troubleshooting.
• Experience in incident management, problem management, and change management.
• Familiarity with UNIX/Linux commands and scripting.
• Exposure to ticketing tools (Service Now, JIRA, Remedy, etc.).
• Strong troubleshooting, analytical, and communication skills.Good to Have
• Knowledge of integration with APIs/web services.
• Experience in working with global support models
• Basic knowledge of SDLC / Agile methodologies

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