Senior Frontend Support Executive

1 week ago

Aligarh, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000
Frontend Support Leadership Role

We are seeking a highly skilled professional to lead our frontend support team. The ideal candidate should possess strong technical and communication skills, with proven experience in handling support tasks, frontend issue resolution, and leading a small team.

Key Responsibilities
  • Ticket Management:
    • Understand, analyze, and prioritize frontend-related support tickets.
    • Distribute tasks to team members based on skillset and urgency.
    • Ensure timely resolution and high-quality support delivery.
  • Technical Expertise:
    • Provide hands-on support for issues related to HTML5, CSS3, jQuery, and WordPress.
    • Troubleshoot and debug frontend issues efficiently.
    • Assist team members with complex problems and provide technical guidance.
  • Team Leadership:
    • Lead and mentor a small team of frontend support executives.
    • Monitor progress and provide performance feedback.
    • Ensure adherence to processes and quality standards.
  • Client Communication:
    • Communicate effectively with clients to gather requirements and provide updates.
    • Ensure customer satisfaction with clear, professional correspondence.
Required Skills and Qualifications
  • Strong command of HTML5, CSS3, and jQuery.
  • Proficiency in WordPress (themes & plugins).
  • Excellent verbal and written communication.
  • Analytical and problem-solving ability.
  • Ability to prioritize and manage multiple support tickets.
  • Experience in team coordination and task delegation.
  • Knowledge of basic PHP.
Benefits of the Role
  • Flexible work environment.
  • Ongoing training and development opportunities.
  • Opportunities for career growth and advancement.

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