Sales Coordinator/CRM Executive

3 weeks ago

New Delhi, India VOLT Learning Full time

Company Overview: Viva VOLT is a leading publisher dedicated to making learning joyful. We seek a proactive and detail-oriented Sales Coordinator to support our sales team in achieving organizational objectives.

Responsibilities:

1. Customer Support:

  • Serve as the primary point of contact (email/calls) for customer inquiries and support.
  • Address customer issues and collaborate with the sales team to provide solutions.

2. Sales Team Assistance:

  • Provide administrative support to the sales team, including, but not limited to, handling customer inquiries and processing orders.
  • Coordinate with other departments (e.g., marketing, production) to ensure smooth order fulfilment and promotional material availability

3. Sales Reporting:

  • Gather, analyze, and report on sales data to identify trends, opportunities, and areas for improvement.
  • Prepare accurate and timely sales reports, including monthly, quarterly, and annual sales summaries.
  • Analyze sales performance metrics and provide recommendations for optimization.
  • Generate regular reports for management to assess sales activities.

4. Sales CRM Management:

  • Manage and maintain the company's sales CRM system, ensuring data accuracy and integrity.
  • Input and update customer information, sales activities, and opportunities.
  • Generate reports and analytics from the CRM system.

Qualifications:

  • Bachelor's degree in Business Administration or a related field.
  • Proven experience as a Sales Coordinator or in a similar role.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.

Experience:

  • Minimum of 2 years of experience in sales coordination or related roles.

Additional Skills:

  • Familiarity with any CRM software is a must.
  • Ability to work collaboratively in a fast-paced environment.

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