Sales Coordinator/CRM Executive
4 weeks ago
Company Overview: Viva VOLT is a leading publisher dedicated to making learning joyful. We seek a proactive and detail-oriented Sales Coordinator to support our sales team in achieving organizational objectives.
Responsibilities:
1. Customer Support:
- Serve as the primary point of contact (email/calls) for customer inquiries and support.
- Address customer issues and collaborate with the sales team to provide solutions.
2. Sales Team Assistance:
- Provide administrative support to the sales team, including, but not limited to, handling customer inquiries and processing orders.
- Coordinate with other departments (e.g., marketing, production) to ensure smooth order fulfilment and promotional material availability
3. Sales Reporting:
- Gather, analyze, and report on sales data to identify trends, opportunities, and areas for improvement.
- Prepare accurate and timely sales reports, including monthly, quarterly, and annual sales summaries.
- Analyze sales performance metrics and provide recommendations for optimization.
- Generate regular reports for management to assess sales activities.
4. Sales CRM Management:
- Manage and maintain the company's sales CRM system, ensuring data accuracy and integrity.
- Input and update customer information, sales activities, and opportunities.
- Generate reports and analytics from the CRM system.
Qualifications:
- Bachelor's degree in Business Administration or a related field.
- Proven experience as a Sales Coordinator or in a similar role.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
Experience:
- Minimum of 2 years of experience in sales coordination or related roles.
Additional Skills:
- Familiarity with any CRM software is a must.
- Ability to work collaboratively in a fast-paced environment.
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