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CRM Executive
4 weeks ago
Role: Senior Executive - CRM
Roles and Responsibilities
- Collection from old clients
- Retention
- Up-sell, Cross-sell experience
- Proficient in English and Hindi language
- B2C client handling
- Interact with existing customers and make follow-up calls
- Timely payment & collections from the customers
- Take actions to encourage timely debt payments
- Process payments and refunds
- Update account status records and collection efforts
- Updating the existing customers on ongoing projects.
- Report on collection activity
- Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.
Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role
- Knowledge of billing procedures and collection techniques
- Working knowledge of MS Office and databases
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Bachelor's degree
**Job Types**: Full-time, Permanent
**Salary**: ₹22,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9958773900
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