Customer Support Executive

4 weeks ago

Mumbai, India Leegality Full time
Job DescriptionCompany Mission :

Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis Finance, Tata Capital etc. to high growth companies like Razorpay, Rupeek, Cars24, Dunzo etc.

To see our impact on customers click here Environment :

Leegality has an Employee Net Promoter Score of 97 - the highest on xto10x’s eNPS Survey for Q1 2022. The highest among 60+ notable startups.

This makes us, arguably, the most employee-loved startup in the country

Location: GGN/MUM/BGL(Hybrid)

Brief:

Leegality has a customer retention rate of 99.5% - and is currently being used by more than 750 top Indian companies. To build on this immense traction gained by Leegality and to drive it further, we are looking to add high-quality Sales professionals to our team. We are looking for a techno-functional champion who becomes the trusted advisor to clients and drives the adoption of Leegality’s eSign workflow solutions. As a Customer Support Executive, you will help our clients utilize our product to its best potential by resolving customer queries.

You should be a go-to person for the Sales and Customer Success team, helping maintain our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities:

Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.

You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.

Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.

Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.

You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.

Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.

Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.

Requirements:

1-3 years of experience as a Customer Support Specialist or similar CS role.

Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.

Should be able to effectively use MS Word, Excel, PPT

Understanding of basic tech would be preferred especially how CRM systems work, using support desk and remote support tools.

Excellent communication and problem-solving skills with the ability to remain composed in tough situations.

Multi-tasking abilities with an agile approach.

Basic understanding of GST and TDS would be preferred.

Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.

Recruitment Process:

To effectively evaluate your application, it is important that we get to know you better. It is necessary that you complete the job-based assessment.

Please answer all questions in the assessment thoroughly.

You will be shortlisted based on your profile and answers to the job - based assessment.

On being shortlisted, you would be contacted for the interview process.

We further have 3 rounds of interviews.

Your final CTC would be decided on the basis of your skills, experience and final assessment.

Apply directly through our career page: more information about us please visit our:

Website: Company and Culture:

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