Jira Administrator

20 hours ago

Gurugram, India Mjolnir Security Full time

Role & responsibilities

The Jira Administrator plays a key role in enabling operational excellence through the management, optimization, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement.

Duties & Responsibilities:

Jira & Confluence Administration

  • Lead training programs for staff on best practices and processes.
  • Manage permissions, workflows, field configurations, screen schemes, and add-ons.
  • Troubleshoot issues and support global teams.
  • Maintain data quality and archive outdated projects.
  • Lead the Jira Improvement Board and communicate changes effectively.
  • Create, update, and maintain complex Jira workflows and configurations.
  • Raise and manage technical queries with Atlassian support as needed.
  • Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement.
  • Good experience in both Cloud/DC Jira.
  • Have a good knowledge and understand the integrations between the jira dc and jira cloud.
  • Active to check the security vulnerable and take necessary action.
  • Connect with Atlassian if any queries required.
  • Build the plugins if any requirement.

Process Improvement & Automation

  • Identify and implement improvements to ways of working across teams.
  • Support the business to automate processes using Power Automate to reduce manual effort and errors.
  • Architect solutions to meet business needs and improve operational efficiency.

Reporting & Insights

  • Build and maintain Power BI reports and dashboards for operational and strategic use.
  • Troubleshoot Power BI issues and manage backend configurations and data models.
  • Collaborate with stakeholders to gather requirements and deliver actionable insights.

Platform Ownership & Support

  • Proactively manage support queues and user onboarding/offboarding.
  • Evaluate new platform features and train teams on their use.

Ensure system integrity and performance through regular testing and maintenance.

Preferred candidate profile

Essential

  • 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager.
  • Ability to create custom scripts in Jira to automate workflows and extend base functionality.
  • Experience with Confluence administration and usage.
  • Jira server maintenance and service management experience.
  • Experience developing and deploying custom plugins for Jira.
  • Strong understanding of Power BI, including backend data modelling and troubleshooting.
  • Experience with Power Automate or similar automation tools.
  • Excellent written and verbal communication skills.
  • Proven ability to work independently and proactively in a fast-paced environment.

Desirable

  • Experience in Agile Scrum methodology
  • ITIL Certification and Jira Certification

Education & Qualifications:

  • Degree educated / equivalent

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