Engineer - Salesforce Administrator

3 weeks ago

Gurugram, India SHL Full time

What you will be doing:

  • Provide qualified Salesforce admin assist via phone and ticketing system, including data validation, flows, reports, dashboards, and LEX configurations.
  • Maintain and resolve daily assist tickets, including cross-regional transfers and timely communication per SLAs.
  • Handle escalations and collaborate with technical teams as needed.
  • Identify opportunities for process improvements and recommend professional services when appropriate.
  • Use JIRA for ticket management and ensure assist documentation is up to date.
  • Perform bulk data operations using Data Loader/Demand Tool and guide data backups.
  • Implement and deploy configuration-based enhancements in monthly sprints.
  • Use Developer Console and Workbench for queries and troubleshooting.

What we are looking for from you:
Essential:

  1. Sales Cloud, Service Cloud experience

  2. Automation tool knowledge on Workflow, Validation Rules, De-Duplicate, any Data import & Export tools, Lightning Flow hands-on with minimum 2.5 years experience

  3. Lightning Experience OOTB features, Salesforce Platform knowledge, Data Model hands-on with minimum 1 year experience

Desirable:

  • System Administrator Certificate required
  • Experienced in Apex Data Loader for rule-based data import/export.
  • Strong command of SOQL for reading and writing queries.
  • Action-oriented with solid inquisitive and critical thinking skills.
  • Experience with DemandTool or similar ETL tools is a plus.
  • Familiarity with JIRA is an added advantage.

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