Salesforce CPQ Support

3 weeks ago

Gurugram Gurugram India Cyanous Software Private Limited Full time

Job Description Job Title: Salesforce CPQ Support Engineer Experience: 2+ Years Location: Noida / Gurgaon (Hybrid or On-site) Job Type: Full-Time Notice Period: Immediate to 30 days preferred Job Description We are looking for a Salesforce CPQ Support Engineer with strong knowledge of Salesforce and CPQ (Configure, Price, Quote) modules to support and troubleshoot business-critical systems. The ideal candidate should be able to understand business requirements and provide CPQ solutions while resolving issues efficiently. Key Responsibilities - Provide ongoing support and maintenance for Salesforce CPQ solutions. - Troubleshoot and resolve user issues and system bugs in CPQ, pricing, product configuration, and quoting processes. - Work closely with business stakeholders to understand CPQ-related issues and provide timely resolutions. - Manage user support tickets, ensure SLAs are met, and update documentation as needed. - Perform configuration tasks in Salesforce CPQ such as rules, product bundles, price books, and discount schedules. - Collaborate with development and QA teams for bug fixes, enhancements, and testing. - Monitor system performance and propose improvements. - Participate in regular release cycles, ensuring CPQ stability post-deployment. Required Skills - 2+ years of hands-on experience in Salesforce CPQ support and administration . - Strong understanding of Salesforce platform and CPQ components: Product Configuration, Price Rules, Quote Templates, Approval Processes. - Experience with Salesforce data model, Apex, SOQL, and Lightning interface is a plus. - Ability to analyze issues and provide resolutions independently. - Familiarity with support ticketing tools (e.g., Jira, ServiceNow). - Excellent communication and problem-solving skills. - Salesforce CPQ certification is a plus. This job is provided by Shine.com

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