Salesforce CPQ Support Engineer

7 days ago

Greater Noida Gurugram, India Magellanic Cloud Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Total Experience: 3 - 8 Years

Relevant Experience: 2 - 3 Years

Location: Noida or Gurgaon

Base Location: Gurgaon

Work Mode: Hybrid (2 Days Work From Office, 3 Days Work From Home)

Shift Timing: Rotational Shift (24/7 Coverage)

Primary Skills:

  • Hands-on experience with Salesforce CPQ (Configure, Price, Quote)

  • Proficiency in CPQ functionalities including:

  • Bundle configuration

  • Product rules
  • Option constraints
  • Price rules
  • Discount schedules
  • Quote management

Secondary Skills:

  • HTML
  • JavaScript
  • CSS

Roles & Responsibilities:

  • Provide technical support for Salesforce CPQ-related issues across global teams in a 24/7 rotational shift environment.
  • Troubleshoot and resolve CPQ configuration issues including pricing, bundling, and quoting errors.
  • Assist users with quote creation, discount application, and approval workflows.
  • Collaborate with Salesforce developers and admins to escalate and resolve complex issues.
  • Maintain documentation for recurring issues, resolutions, and support processes.
  • Support minor enhancements and configuration changes in CPQ as needed.
  • Ensure timely response and resolution within defined SLAs.
  • Participate in shift handovers and maintain clear communication across support teams.

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