Service Center Manager

4 hours ago

Four Points By Sheraton Navi Mumbai Vashi, India IDMAA Pvt Ltd Full time

Job Title : Service Centre Manager Experiences : 5+ years

Department : Service

Reports To : Cluster Manager

Summary:

The Service Centre Manager is responsible for overseeing the daily operations of the service centre, ensuring efficient and high-quality service delivery. This role involves managing a team of technicians, coordinating with other departments, and maintaining customer satisfaction through effective problem-solving and service excellence.

Key Responsibilities:

  1. Team Leadership:

· Recruit, train, and supervise a team of service technicians and support staff.

· Set performance goals and conduct regular performance evaluations.

  1. Operations Management:

· Develop and implement standard operating procedures (SOPs) for service centre operations.

· Monitor workflow, productivity, and ensure timely completion of service tasks.

  1. Customer Service and Satisfaction:

· Act as the primary point of contact for escalated customer inquiries and concerns.

· Ensure that customer service standards are met and maintained consistently.

  1. Quality Assurance:

· Implement quality control measures to ensure that all services meet or exceed company standards.

· Conduct regular audits and inspections of work performed by the service team.

  1. Inventory Management:

· Oversee the procurement and management of parts, equipment, and supplies needed for service operations.

· Monitor and optimize inventory levels to meet demand.

  1. Performance Analysis and Reporting:

· Track and analyse service centre performance metrics, such as turnaround time, customer satisfaction scores, and technician productivity.

· Prepare regular reports for management on key performance indicators (KPIs).

  1. Budgeting and Cost Control:

· Develop and manage the service centre budget, including labour costs, equipment expenses, and operational costs.

· Implement cost-saving measures without compromising service quality.

  1. Safety and Compliance:

· Ensure that the service centre operates in compliance with all safety regulations and industry standards.

· Conduct regular safety training and inspections.

Qualifications:

· Qualification – SSLC / PUC / ITI / Diploma / Any Graduation.

· Proven experience in service management or a related field.

· Strong leadership and team management skills.

· Excellent problem-solving and decision-making abilities.

· Effective communication and interpersonal skills.

Benefits:

· List any specific benefits offered by your company, Casual leave, PF, ESI, Incentives…,

Job Type: Full-time

Pay: ₹40, ₹42,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Do you have experience handling Mobile or Electronic Service Center?

Work Location: In person

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