Operations Support Executive

1 week ago

Delhi, India SPERTON - Where Great People Meet Full time
We are currently hiring a highly qualified Junior Operations Support Executive with at least 2 years of experience, but the budget is very constrained.
DUTIES AND RESPONSIBILITIES:-
Inventory Management & Stock Control:
Assist in tracking and managing inventory levels of raw materials (diamonds, precious metals, and gemstones) and finished jewelry products.
Coordinate regular stock takes and reconciliation of inventory, ensuring accuracy between physical stock and system records.
Collaborate with the procurement team to ensure timely replenishment of materials and supplies.
Monitor inventory movement, highlighting discrepancies or potential stock shortages.
Order Processing & Coordination:
Support the processing of customer orders, ensuring the smooth flow from order receipt to fulfillment.
Coordinate with the production and retail teams to ensure customer orders are manufactured and delivered on time.
Track and update the status of orders, including custom jewelry pieces, ensuring high levels of customer satisfaction.
Prepare and manage the necessary paperwork for order dispatch and ensure it aligns with customer and regulatory requirements.
Vendor & Supplier Coordination:
Communicate with suppliers and vendors to ensure the timely and accurate delivery of raw materials and finished goods.
Ensure compliance with quality standards and timelines set by the company.
Assist in managing vendor relationships, supporting negotiations and maintaining strong partnerships.
Maintain up-to-date records of supplier agreements, contracts, and delivery schedules.
Production & Manufacturing Support:
Provide operational support to the manufacturing team, assisting with workflow coordination and ensuring production schedules are adhered to.
Assist in troubleshooting any operational bottlenecks and supporting process improvements.
Liaise with the quality control team to ensure products meet required standards before distribution.
Maintain and track production schedules, ensuring all products are created and delivered in line with deadlines.
Customer Service & Communication:
Act as a liaison between the operations team and customers to ensure timely responses to queries regarding order status, delivery times, or product availability.
Support the customer service team in resolving operational issues such as delivery delays or product discrepancies.
Ensure clear communication with customers regarding any operational issues affecting their orders.
Documentation & Reporting:
Maintain accurate records of all operational processes, including orders, stock movements, production reports, and supplier communication.
Prepare regular reports for senior management on stock levels, order statuses, and operational performance.
Assist in the creation of SOPs (Standard Operating Procedures) for operational activities to ensure efficiency and consistency.
Compliance & Health & Safety:
Ensure that all operations comply with legal and regulatory standards, including those related to the jewelry industry (e.g., gem certification, hallmarking).
Monitor health and safety standards in the operational environment and assist in ensuring compliance with workplace safety regulations.
Process Improvement & Efficiency:
Continuously monitor and identify opportunities to improve operational efficiency and reduce costs within the supply chain and production processes.
Collaborate with the operations team to implement new systems, tools, or processes that streamline operations and improve productivity.
KNOWLEDGE & SKILLS:-
Strong organizational and multitasking abilities.
Detail-oriented with a focus on accuracy in inventory and order management.
Excellent communication skills, both written and verbal.
Ability to work collaboratively with internal teams and external partners.
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and experience with ERP systems or inventory management software.
Familiarity with industry-specific software or tools related to jewelry manufacturing or inventory management.
Knowledge of diamond grading and certification processes is a plus.
Experience in a customer-facing role within the luxury or jewelry sector.
A bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field is preferred.
2-3 years of experience in operations ideally within the jewelry or luxury goods industries.
Familiarity with the diamond and precious stone trade, as well as jewelry manufacturing processes, is highly desirable.
This position is based in Office.
The role may require occasional travel.

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