Operation Executive

6 months ago


Delhi, India Brand Invent Full time

Position Title: Operations Executive

Office/Department: Operations

Position Reports To / Supervisor: Operations Supervisor

Location: South Delhi

The Operations Executive will report to the Operations Supervisor and support the operations team

in providing the highest level of customer service while contributing to an efficient operation.

Job Accountability:

- Following up and resolving clients’ booking inquiries coming in through different

communication platforms
- Ensuring that all the bookings, booking amendments, drivers and suppliers are uploaded

on Koi B2B portal
- Coordination with suppliers to confirm services/bookings and making sure the rides are

scheduled and dispatched on time
- Maintaining topmost quality for all rides to provide services which meet standards and

policies of Koi
- Resolving escalations from suppliers, customers and clients on calls and other

communication platforms
- Managing driver fleet wherever applicable and assuring an efficient dispatch of the fleet

Competencies and Skills:

- Strong fluency with Excel and MS Office

Essential Qualifications:

- BA, BS, or B.Com degree required or equivalent

**Preferred Qualifications**:

- 3+ years of experience in Operations (Logistics/Back-office/Support Team) or 3+ years

of experience in the Travel Industry
- Proven work experience in hospitality or Customer Service role
- Self-starter with excellent interpersonal communication and problem-solving skills

The principal responsibilities listed above are intended to provide guidelines and directions as to

your specific role within KOI. As such, please remember that as the needs of organization

develop / change, it may be necessary to modify or amend the responsibilities listed.

**Salary**: ₹20,958.00 - ₹35,010.25 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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